Kagy's Jewelry Box

Write a Review941-379-9400

OPEN NOW - Closes at 5:30pm

I have used yjem several times to purchase gifts and they have always been super helpful and reasonable ,they also repaired a broken watch for me and was perfect after the repair .

Took a watch in to fix the loose bezel. the following day it fell off.

Returned the watch, was told it would be looked at the following business day, I heard nothing. 2 more business days I called, was told would be repaired that day or the next. No Call, so 2 more days I go in. Needless to say still not repaired. I was also belittled by being told the timeframe they gave me to repair the watch was not reasonable.

BUT Watch is, Scratched, Dented and bezel immovable!

There are two basic components of customer service:-

Knowing what you can achieve and when.

Communicating with customer.

Kacy's managed somehow to fail in both of these!

My anniversary present from Stan was a bracelet. I found an Estate piece I loved at Kagy's Jewelers 4446 Bee Ridge Road in Sarasota. I went in 3 times last week before making my final decision on Saturday. I tried it on 3 times, and worked with the same salesperson. When I arrived Saturday to purchase it, I was told that it had been "Priced incorrectly" for the past several weeks, but they now knew they had made a "mistake" and the price was DOUBLE what I had been quoted, It's a really nice bracelet, emeralds and white gold, but I sure can't afford double the price.
While legally they can do this, I think ETHICALLY, they are a horrible company Where is their integrity? I would never do that to one of my clients. So, if anyone wants to purchase jewelry, I would STRONGLY suggest they not go to that store. Besides being very disappointed, what they did was morally wrong, in my opinion. Any thoughts? AVOID CAGY's whenever you can!!!

Richard and Janie Kagy always try to help me whether it is repairing costume or 'really good' jewelry, evaluating what I think might be an heirloom or showing me some polish. It is definitely a place to go to get a smile and some individual attention that is knowledgeable and professional.

A great neighborhood family jewelry store with wonderful service and selections. Whether it be getting a new battery for your watch, finding the right gift for someone or purchasing estate jewelry for yourself this is a great place. Kay

A great neighborhood family jewelry store with wonderful service and selections. Whether it be getting a new battery for your watch, finding the right gift for someone or purchasing estate jewelry for yourself this is a great place. Kay