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anonymouscustomer707

07/11/2008

Provided by YP.com
Please think twice before bringing your beloved pets here

I would strongly recommend to any pet owners that they DO NOT go to this vet. I brought in a cockatiel I had acquired, to have some suspicious looking injuries on the inside of each wing examined. Not knowing this bird's history or how old the injuries were, the vet wanted to do a follow-up appointment before doing anything drastic, just to gauge if there were any changes over a two week period.



At the "follow-up" appointment, they clipped his wings rather than re-examine them, because the front page of his chart said "wings" and apparently it was too much effort to turn the page to verify the actual nature of the visit. I completely understand that mistakes happen (and that clipped feathers will normally be replaced with new ones during the next annual molt)... but what was completely unacceptable was the manner in which the folks at this office and the vet himself handled this mistake. Rather than apologizing for any oversight, they simply stated in a repeated and accusatory manner that "if the chart says wings, we clip the wings." And no, I didn’t write the chart myself, so I have no idea how this is supposed to give me any confidence in their procedures or abilities. I have serious doubts that the vet even glanced at him during this 2nd visit. When I came to pick him up, they basically wanted me to pay the (expensive) bill and walk away, and everyone (including the vet) acted shocked that I had the audacity to ask any questions at all, despite the fact that this was a FOLLOW-UP appointment. The poor bird was already flightless from his injuries – he certainly didn’t need the stress of a clipping.



I would never bring another animal to this facility. Based on how the situation was handled it is my opinion that the staff simply doesn't care, and although the vet has probably gained a ton of knowledge in his 41 years as a vet, he has definitely lost any passion for the profession. I mean come on, if the chart says "paws" do they just chop 'em off?

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Sos, SOS
Category
Veterinarians
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