Jack's All-American Plumbing Repairs

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Do not use this company they do not guarantee their work. I had them come out and diagnose my continuous hot water heater as they are a factory approved repair contractor. The plumber was here for 30 minutes and told me I needed a new heat exchange kit and and fan kit assemble. I gave my credit card to office staff to order parts that day. No quote was provided to me but I needed it fixed ASAP. I was told parts took two days to be delivered however my system was not repaired for over a week. The plumber installed factor replacement parts in two hours, checked the system for 5 minutes and left. I then received an invoice via email for $898.43 and it was paid immediately. $495.00 of the charges were labor really 2.5 hours on a diagnosis and repair. This is my vacation home and had not been used until I returned three weeks later and system does not work. My wife called Jacks to have it repaired and she was told We Do Not Guarantee our work... and we are out of luck. This is unethical and the poorest customer service I have ever encountered. I have a copy of the invoice that guarantees labor performed for 30 days. Jacks wants $120.00 service call to come back out and diagnosis a problem that they should have fixed the first time. Look at some of the reviews it appears to be business as usual for this company.