First American Property & Casualty

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THEY TAKE YOUR MONEY AND YOU NEVER SEE A CENT BACK!!!!! WHEN IT COMES TO PAYING OUT CLIENTS THEY SIMPLY DENY YOUR CLAIM AND THEY DO NOT CARE THAT THEY ARE NOT RIGHT! DO YOURSELF A FAVOR AND FIND AN INSURANCE COMPANY THAT PAYS YOU WHEN IT COMES TO CLAIMS!!!



I contacted First American Property Casualty Insurance Company AKA First American Specialty Insurance Company at the end of June. I had a tenant who left my 3 year old house wrecked, 4 sockets were broken, parts of the walls had serious dents and some of them had holes in it, paint came off in multiple places, drawers were wrecked with drawings on them. Microwave oven had its plastic frame broken off. A double door was broken out from its frame... etc. The property management company charged the tenant because these were tenant caused damages and obviously does not qualify for a normal wear and tear. I did not get my money, so I ended up paying almost $2,000 from my own pocket to fix everything and had all the receipts to prove as everything was handled by the property management and its contractors. After pursuing my claim through the small claims court and winning the case it turned out that my tenant had no jobs or bank accounts and collection agency hired for this job could not get a cent out of my tenant. As a last resort I contacted my insurance company: Martha Florez was assigned to my case and I sent her everything related to this case on the 30th of June. Since then I called her 3 times and left 2 voicemail messages all this over the course of 3 weeks! She did not bother calling me back. So I asked for her supervisor Cindy Van Sickle and I could not reach her either so I left a voicemail. As soon as I left her supervisor a voicemail, Martha Florez called me back and explained that a DENIAL letter was sent to me a week ago. I never received it (turns out she sent it to a different address, even though they have my address on file for years). She stated that this was "normal wear and tear" and a result of my tenants "being dirty". Her supervisor called me and confirmed. They said they do not care what the Prop. Management company said and my claim is DENIED! I wanted ~ $2,200 with a $1,000 DEDUCTABLE!



THEY TAKE YOUR MONEY AND YOU NEVER SEE A CENT BACK!!!!! WHEN IT COMES TO PAYING OUT CLIENTS THEY SIMPLY DENY YOUR CLAIM AND THEY DO NOT CARE THAT THEY ARE NOT RIGHT! DO YOURSELF A FAVOR AND FIND AN INSURANCE COMPANY THAT PAYS YOU WHEN IT COMES TO CLAIMS!!!

I had a horrible experience with this unprofessional company! Actually, my experience was very similar to this other review! My Ins. Adjuster ignored my calls until I left several vm mess that my next step would be to contact his supervisor and even then my issues with them were still unresolved. I lost months of rent from my income property due to the condition of the water damage in my kitchen. I will be preparing a Demand Letter and if there still is no resolution, I will be taking Legal Action Against them! I suggest anyone with this similar issue should also contact the Insurance Commissioner's to file a complaint. Pls. contact me if you would like to join me in a Lawsuit Against this company.

It blows my mind that anyone would conduct business in this fashion. I was working with one of their representatives, Lisa Wood, who apparently has fallen of the face of the earth. She has completely stopped following up and has failed to return any of my numerous phone calls. It has now been well over six weeks and there is still no resolution to my claim. The appliance company that is supposed to be doing the repair is not any better and I continue to get the run around from them and First American’s customer service department. Terrible service and overall an absolutely horrible experience. Do NOT recommend.