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Has Issues

Went to Family Eye Care after my previous eye doctor retired, but have now moved to another dr. due to the quality of service provided. First visit went like this: Complete eye exam, chose new glasses, received glasses a week later and lenses were chipped, waited a week for new glasses to be made, had to wear the new, undamaged glasses a week to prove I "gave them a shot", then received a second eye exam, (glasses were incorrect), and another week wait for the "corrected" glasses to be made. Finally received the accurate glasses and they were fine this time...finally. Recently went in for another checkup, (a few years since the last one), and the process started all over again, exactly the same way. Stopped it at going in for the second eye exam this time and asked for a refund instead, (over $500), and was told they only write refunds at the end of each month and would have to wait until then for the check to be mailed to me. I paid in full the day of my first eye exam, but I have to wait a month to get my money back? The office staff at Family Eye Care could use a few lessons in customer service, but the optical staff were pleasant...just not enough to keep me there. All in all, Dr Sikes is a nice person and they did issue me the full refund, but I can not recommend this eye care facility. I have been wearing glasses for decades and things can happen once, but twice in a row, there are issues that should be addressed.



Provided by Superpages

2 checkups a few years apart w/same results. Received lenses that were chipped. scratched and incorrect. Had to go thru a 2nd exam each time and wait additional week for correct, undamaged lenses. Dr. Sikes is a nice man but the quality of the eye glasses he provides leaves much to be desired. Upon asking for refund after 2nd checkup resulted in defective glasses was told I had to wait a month since they only grant refunds at the end of each month and they have no ability to write checks from the office. (Odd business practice.) Patient care and customer service do not seem to be high priorities to the office staff, but the optical staff were pleasant to deal with, if not professional at all times. Have been wearing glasses for over 40 years and never encountered issues like this with an eye doctor before.

More Business Info

Regular Hours
Wed - Thu:
Sat - SunClosed
Extra Phones

Fax: 919-774-7356

Payment method
all major credit cards, discover, debit, check, amex, insurance

Gotschalk, Robert B, OD

DR Robert B Gotschalk

Robert Blunt Gotschalk, OD

Optometrists-OD-Therapy & Visual Training, Optometrists
Other Information

Parking: Free

Wheelchair Accessible: Yes

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