Factory Direct Spa Covers

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I purchased a $414.00 spa cover because of the 5/10yr warranty and the cover did not last even 2 years before: A)the stitching came completely apart in multiple areas,

B) the "double wrap" foam core I paid extra for became saturated with moisture - to the point that I could can not lift the cover off of the hot tub, C) the color completely faded from Dk Redwood to a multi-color muddy brown and is literally rough instead of smooth since it has degraded so much!D)I had a $500.00 repair because rain water got in & overflowed the water destroying the stereo & blower! I have spa service wkly, but the owner, Roy Kilmer, stated because I use chemicals like chlorine or Baqua in my spa instead of some "hydrogen Peroxide" product he preached about for 15 minutes, that I voided the warrenty! I used Baqua Spa and what the does he think people are going to use in their spas!!! Chorine and Baqua are normal use products for spa care, but then he tried to tell me I use too much! I told him I use a strip to check wkly and the levels are right on and even he commented on how clear my water was when he opened the cover!!! I told him I've had spas for 20 yrs and the covers usually last for 5 yrs. I bought from him for his promise of a "5 yr Warranty" and the day they delivered it I said the vinyl looked thin and cheap and as I expected it looked like faded, ragged piece of trash after one yr! I only use it amy 15 times a year and no one else uses it!!

He offered to recover it for $150.00 with more of his cheap poor, quality vinyl and refused to honor his so called warranty. I said what does your warrenty cover and he said only workmanship-like if the seams come out. I said the seams are coming out, but he countered with the fact that sun damaged the cover. Well, what the heck did he think the spa was going to be inside!!! I live near the beach at 70 degrees almost year round and fog it is the mildest climate imaginable!He is a real scammer so BEWARE he will make everything your fault and now I see tons of negative reviews on this guy!!!!!!!!!!! I should have read the reviews on him before I bought!!! I wouldn't even give him one star!! We should join together and file a lawsuit on this scammer!