American Freight - Appliance, Furniture, Mattress

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The new Sears? 4/05/16

To anyone considering what was ONCE a well respected Sears appliance company.

My wife and I purchased what was recommended to us by a Sears salesman as a top of the line Sears quality dishwasher.

On 3/11/14 we purchased this brand new Sears Kitchen Aid dish washer direct from Sears at a total cost of $1662.92, which included an optional 5 years sears warranty. repair man came out said because we didn't have it checked sooner we were not covered?

My wife informed him a Sears rep had worked on it 5 months prior, this second sears repairman said he was just the messenger and had 9 other appointments and had to leave.

When I asked this Sears repairman his name he said he did not have to provide this information, but gave me instead his tech number which is 0923714 “whatever this mean” and a bill for $1,392.34 in case we wished it repaired with a verbal option to “simply” buy a new one.

Terrible, rotten service from sears.

The prices are great at this outlet but don't use the delivery services - you're better off renting a U-Haul and taking your purchase with you! Please learn from my mistake ... buyer beware! On 8/12/2015 I purchased 2 queen mattresses and 2 matching box springs from the San Leandro Sears Outlet with a scheduled delivery date of 8/22/2015. On 8/21/2015, I received a call from the delivery company that my delivery window for the next day was from 8:00 AM - 11:00 AM. Only problem is that my mattresses never showed up and I never got a call to let me know that they weren't going to be delivered. I called the store to find out what was going on and I got hung up on 12 times and got put on hold multiple times for 30-60 minutes at a time. I had to drive to the store in order to speak to the manager.



Today is 9/1/2015 and I still don't have my mattresses despite countless e-mails and messages without any response. I called Sears corporate to see if they could help and I was told that Sears Outlets are franchised so there was nothing that Sears can do in situations like this. At this point, it looks like I'm going to have to take them to court to get my money back. The hassle completely negates any savings I thought I was getting.