AEC Alarms

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Stay away from this horrible business and save your money, as they show very unethical business practices. The funny thing is that on their work order paper work, their motto is "Honesty and Quality", you be the judge if they had either of these adjectives.



After purchasing a house which had AEC equipment already installed, we called AEC to schedule an appointment so they can show us the features of the installed Alarm. They asked for $120 per hour to provide this service, we agreed to pay that, as we were interested in activating the security service. On the day of appointment, the technician, tested the system and all was working as expected except that the backup battery needed to be replaced. They asked for $37.98 to replace the battery and we agreed to pay.



After replacing the battery, the system stopped working. The technician then said that the initial hour is over, and if he had to stay longer to fix the problem (that he just caused, I might add!) we have to pay AEC Alarms for the extra time, this is obviously not reasonable so I refused and asked to speak to a manager, he called his manager and he was allowed to work an additional hour to investigate the issue.



After the second hour was up, he again said that if he had to stay longer to fix the issue (that he just caused, I might add again!), we have to pay AEC Alarms for the additional time. At that time, I needed to go to work, so I called his manager Henry V. to complain, I was told by the admin who answered the phone that he may not be available for a week!!!! (I thought that was odd, since the technician just spoke to him) I left him a long message describing the issue and giving him a chance to fix the issue. And I also left the operation manager (Pui) a voice mail asking that they address the issue that AEC Alarms has caused. Neither manager have called back but they did not forget to cash the check. I reported this company to BBB and now to Yelp. Stay away, find a different better alarms company.