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VC
V C.

06/20/2018

Provided by YP.com

ROACH INFESTED, FLY INFESTED, STENCH OF BUG BOMB, UNPROFESSIONAL STAFF DISAPPEAR FAST!
Apartment #1011 “Corporate Apartment”. Thelma Rodriguez claimed a bug bomb set at the apartment behind #1011 caused a multitude of roaches and the bug bomb stench. After five days, the roach infestation and the stench continued. A fly infestation also developed. The stench permeated everything I own. Due to roaches, flies and stench I was forced to leave for health reasons. When I turned in my keys I had Vanessa Rios witness the live roaches, stench and flies in the apartment personally. I called numerous times in the week to follow and left numerous messages for Thelma and Vanessa. NO ONE had the professional customer service decency to return my calls. I sent numerous emails that went unanswered. Finally, Trinity Rayborn, Business Manager responded with “I am out sick”. I sent another email to Trinity, which she finally responded that she had been out all week with the flu (extremely unprofessional response) and that I “signed a contract so they are unable to refund the money”. Since Trinity had been sick all week, she obviously had not made an attempt to view the apartment issues first hand. Staff cannot claim apartment was dirty as I was only in apartment for five days!

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Regular Hours
Mon - Fri:
Sat:
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Phone: 210-341-4353

Fax: 210-341-4353

AKA

Parliment Bend Apartments

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Categories
Apartments, Real Estate Rental Service
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