Ashley Oaks

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OPEN NOW - Closes at 5:00pm

I've been living here almost a year and I have to say their service is great.  If anything goes wrong with anything in my apartment or if any maintenance is going to happen; I'm alerted with notice which is very important to me.  Also their staff is friendly as well.  I would recommend living here.

DO NOT RENT HERE! This place has black mold coming out of the vents and only 3 or 4 maintenance workers for well over 100 units. They take two-three hour lunches in the community room next to the fitness center and stare at women working out. The office staff rarely answers the phone and does not check the online maintenance requests. There is no emergency maintenance number, you have to leave a message and wait for them to call you back. It could be hours or days before this happens. If they do make a repair, they will not update the system, I have had my toilet fixed and replaced 2 times because they did not mark the work order as complete. At times they buy refurbished junk appliances from a trailer that drives through the complex to use for replacements. The fire department has been called out to numerous units because of old wiring that has caused electrical fires. The fire department has to leave a message just to get a response. I am paying nearly $200 for electricity for 1 adult & 1 child and my A/C is on 75 and I work 5 days a week and travel 1-2 weekends per month. In the winter it is $150. I am paying $45-50 monthly for community water and some units in my building are vacant. They do not do any preventive up keeping or updating until something goes wrong. They then only patch it up. I have had roof leaks, which they can't fix while its raining and then send someone out weeks later. It later rains and you realize you still have the same problem. If the person above you has a water leak it will seep down to your unit through the walls causing more mold and nothing will be done about it. The hallways are filthy with leaves and tree debris and the ground are full of cigarette butts. I am living here only because the rent is less than $1000 for 2bdr. and a single mom, but I have had it.

Ashley Oak Apartments on Henderson Pass has been the worst decision!

Their Managment apartment lacks professionalism to the max!!!

My apartment looks nice in the inside due to my own up keeping and nothing to do with their so call "maintenance facilities"

Is been 4 Months since I moved in and they still have yet to fix the items listed on the original walk, not to mentioned that I've had 3 Water leaks since then and I'm still waiting for their "maintenance crew" to show up!

I was told by their after hours answering service that it was my responsibility to dry the carpet, because I would be responsible for any carpet damages...!?

DO NOT LEASE AT THIS PLACE!!!!!!

I'm on first floor, Pool view...of a GREEN water Pool that has been draining (or so they say, cleansing) for the last 12 days!

One more time I say to you, DO NOT LEASE IN THIS PLACE!, I wish I took the time to check this review before I signed my lease....Big Mistake!!!

DO NOT RENT FROM THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The apartment was not ready on the day of move in. They don't show you the apartment that you will be moving into. There were several calls made to get things fixed they were never fixed and they stated they had no record of the requests. This is the worst management I have ever come across. They want the rent payment no matter what they didn't care that stuff wasn't getting fixed. The staff is horrible and rude after you sign the lease. They are really helpful and nice til they get you to sign on that line. Beware!