Midvalley Animal Clinic

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OPEN NOW - Closes at 6:00pm

We've been going to this clinic for over 4 years and today I'm very frustrated with them. I feel the vets are nice enough but the people at the front desk are not friendly. They seem to act as if you are bothersome to them (this has been experienced at many visits, not just my one today). My grandma (who cannot drive) asked me to stop and pick up some allergy medication for her dog. She had called earlier in the day to make sure the medication was ready and they confirmed it was. When I got there the office was very crowded. I was told to sign in at the front desk. I asked them if I needed to sign if I was only picking up a medication and they told me "yes, so we know the order you came in." I counted 8 people ahead of me, all with pets on leashes. I sat and waited for a while as every few minutes they called a new person, with their pet, to the back. They were making me wait in the order of arrival to pick up the medication, even behind the people who were waiting to see the vet. This, to me, is very bad customer service. Because I was on a time limit, after 15 minutes I walked out without the medication. I came home and told my grandma that it was time to find a new clinic.

I love the doctor we see at this clinic, she is very caring, compassionate and clearly cares for our pets. However the entire front desk staff is incredibly rude, short tempered, sloppy and absolutely the worst to deal with. I dread every time we have to go in there. They are not only rude to their customers but to each other as well, so very unprofessional. I would recommend the doctors but never recommend this clinic.

Worst customer service I have every experienced time after time.

I have been taking our animals to this clinic since they first opened their doors. I had always been very happy with them until they started changing staff. The last straw was about six weeks ago when I took my kitty in to be seen for a growth (on his cheek, large enough he was chewing on it) in his mouth. After a very brief 30 second exam they immediately wanted to do a $250 surgery to completely remove the growth and have it tested. They kept telling me it was cancerous and they needed to determine what type it was. I felt more like they were looking for a quick buck rather than wanting to help him. When I told them I couldn't pay for the surgery right then they reluctantly placed him on antibiotics and told me that they wouldn't help.



After three days of having him on antibiotics, and making me fearful and stressed out, the growth shrinked. Knowing cancer does not respond to anitbiotics, I made an appointment with another vet for a second opinion. The new vet thoroughly examined his mouth and decided to finish off the course of antibiotics. During the follow up appointment the growth had not shrunk anymore so they removed a tiny piece of it for testing. The results are in and proved there is not any cancer. He has stomatitis, an inflammatory condition that he will always have but it's managed with medications. Not only did my kitty receive a better exam, the cost of the testing and follow up appointments and medications was not even half of what Midvalley wanted for just the surgery.



My new vet did say that had I gone the route Midvalley wanted to go and had the entire growth removed it would have disfigured my kitty. To remove it completely they would have had to cut up into his cheek and lips.



My brother and sister have also had very negative experiences with Midvalley Animal Clinic's treatment of their cats forcing them to change vets. I personally will never again take my three kitties to Midvalley.

We went to have our dog put to sleep, the people there were wonderful. They really helped make us feel like we were part of their family. You could tell they were greaving with us. I would recommend the clinic for anyone! The prices were reasonable also.