Mastermind Movers

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CLOSED NOW - Opens at 7:30am

Many things were not put back together, including the barrister bookcase, the stereo, bed and the executive desk.
Three boxes of books fell and broke open, and were subsequently dumped out onto the floor of our garage. They promised to wrap the large big screen tv when they got it in the truck, but did NOT do so! They also did not wrap the large reflector telescope (approximately $1000), and so screws were jarred loose and may have been lost! The legs of the coffin freezer were damaged by these “professional” movers, and were severely bent. The plug on the upright freezer was severely damaged, with the prongs being smashed completely flat. The function of the pedals on the piano seems to have been damaged. Extremely unprofessional!
His crew carelessly broke a precious antique lamp, and did not take accountability for it. Although they brought the packing blankets, they did not have any tape or giant rubber bands to hold the blankets to the furniture, and so used multiple rolls of our tape to do the promised packing. We were promised that our belongings would be placed where we asked. In a majority of cases, our belonging were not placed as asked, even after multiple requests. It became almost comical (if not so frustrating and in such clear violation of our agreement) to see how the movers would place things almost anywhere but where we asked. Belongings clearly marked as “Fragile” were sometimes dropped upside down in a haphazard manner.
When asked to place boxes back on the shelves, as per our agreement, the “professional” mover screamed at my wife in an extremely loud, angry and violent tone of voice that he was supposed to be home already and that he needed to feed his dogs, etc. This extremely disrespectful behavior was because she was asking him to perform according to agreement and was an egregious act which was completely indefensible. Paying “professional” movers to perform a service, only to have them speak so disrespectfully to us...