M&M Tool and Machinery

Write a Review801-485-8200

CLOSED NOW - Opens at 7:00am

I have never given a bad review of any business, but this one is different. I can see why M & M has so many terrible reviews. I am always courteous and appreciative to others who do a professional job, but even a courteous customer gets tired of people who seemingly find ever opportunity to jerk around a customer. It would be hard for me to imagine a worse customer experience.

I ordered a chuck key for an old model Jet drill press and they said it had to be backordered. Ok, no problem. A few weeks later I was notified that the item had shipped, but when it arrived it was for the wrong model drill press. It was clearly marked on the packaging that it was for a different model. Apparently they got tired of waiting and just sent whatever they had sittinig on the shelf. Between the return shipping costs and the 15% restocking fee it wasn't worth screwing around with returning it, but buyer beware. Avoid these guys.

They are a real sorry company best to take your business elsewhere. They lie about their prices and will waste your time do not do business with them. They talk about being in business for 80 years but there staff I don’t think got 80 hours put together in business. They will put prices on internet and not back them up just to get you to waste time with them.

I am in the tool repair industry as a repair tech. To the hotel manager, I can ASSURE you that your guy was absolutely not told it would take MONTHS to get your part. That is a flat out lie.. The only company out there that has any significant delay in sending parts is Hitachi. No other company has that kind of difficulty in getting you a part unless it is a discontinued part. then it is a matter of contacting branches or other service centers to see if there is old stock on the shelves. That takes ALOT of time.. To do this for $10 parts is useless and not worth the time of the service center to do such a thing. And I can also assure you that if your guy didn't get a phone message, then he either left the wrong number or his voicemail box was full, like WAY too many people tend to let happen. If you guys were calling there so often to check on your tool part, someone would have given you a status on it. I believe your review of M&M tools is a completely bogus review due to a potential disagreement you may have had with the company. Many of your allegations just DON'T happen in this business. I am in NO way associated with this company by any means. I live and work in Central NY state. To the other reviewer who complained about being ignored.. I am sure there were a BUNCH of people in the store that day all getting undivided attention. Had you waited your turn, you would have received the same undivided attention.. If the employees are busy, then they are BUSY.. What makes you so much more special than the next customer in line or the customers before you? LOOK at this company.. LOOK at what they have grown into being.. They didn't get that way by ignoring all their customers.. You sir, just need to learn some patience... Your review is also unfounded... IF they were too busy for you, then why not just come back later? You created your own bad experience.

These guys don't know the meaning of customer service. I went in and tried to purchase some tools from them. They couldn't care less. They complete ignored me and then when I asked for help, they were too busy. Do yourself a favor and go somewhere where they want your business. This place doesn't deserve to be in business.

We are a hotel which had a hammer drill to be fixed. We dropped it off for repair. We were informed there was a part that needed to be ordered in for the repair. My maintenance engineer kept calling back to see if the part had made it in yet. They said it would be a couple months to order the part in. We continued to wait.Finally, when we decided just to go in and get the tool...my maintenance engineer was informed that they had sold or discarded the hammer drill because we left it there too long. He got upset, and they claimed they had tried to contact him several times...that after 30 days they have the right to discard or sell any item as it stipulates in the contract. My maintenance engineer didn't receive even one phone call. Had he received a message that said that the tool was going to be discarded or sold we obviously would have discontinued waiting for this part they supposedly had on order and picked it up.As the hotel manager, I was upset because I never received a call. If someone loses something at our hotel we never get rid of it without talking directly to the person in charge of the household. I explained this to the person in charge...and his response was: "We take in 80 - 90 tools a day and we don't have time to be contacting everyone about every tool"Clearly they don't have any customer service or organizational skills. If they had any customer service skills, they would have been the ones to keep us informed of the timeliness of the incoming part. If they had any organizational skills they would have a system to keep track of every tool, and what is required to complete each repair.Each of those 80 - 90 tools a day is property of a customer that cares enough about each of those tools to get it fixed rather than discarding it. Each tool is valuable to someone that dropped it off. To this company...it's nothing more than a pile of tools. They don't have the sense to see those tools as being something that is of value to a person...and respect that it is their property.This is evident in their way of handling my inquiry. They didn't care. All they did was explain that according to their contract they have a right to do whatever they want with the tool after 30 days. It didn't matter to them that they told us we had to wait for a part...and I seriously doubt they ever ordered it...and they certainly didn't give us the heads up that they were selling or discarding our tool.All I can say is do yourself a favor...don't support this business. There are plenty of other choices of people that actually care about your property...and don't just look at it as a way they can turn a profit by adding it to the pile of tools they sell off.

I live in CA. I ordered a part online and received it one day later. You really can't beat that.

"I'm convinced that the guys over at M&M Tool are some of the best guys in the tool industry. They were willing to answer my lamen questions, help me settle on the tool that was best for my needs and for my budget, and they shared their knowledge with me like old friends. I'm not a contractor, or really even a tradesman, I'm just an ordinary guy who loves power tools and these guys gave me the treatment of a big spender. One salesman even demonstrated a tool for me, a Festool miter saw that we both knew I couldnt afford. I was really pleased with my experience at M&M, and although I don't live in Salt Lake City, the service, qaulity of inventory, and good prices will bring me back.. I recommend M&M to everybody - contractors, constructions woorkers, carpenters, and regular guys like me that just enjoy a great tool."