Solimar Wellness Spa

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My daughter and I have been long-time clients, typically spending $4500+/year (cut, color, waxing, manis, pedis, facials, etc). Recently, I asked the head stylist to cut my hair to the middle of my back, with the shortest layer being near my shoulders so I can still pull it back. She cut all my hair to my shoulders - 10 inches. After several attempts, I was finally able to speak with the manager. I simply and politely asked that I not be charged for the haircut. She committed to get back to me the next day. I never heard back, despite the fact that I called back twice more. Invariably, you’re eventually going to run into a problem as a customer. You can tell a lot about a company by the way they respond, or don’t in this case.