Dr. Richard K. Louden, MD

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Office claims we had a new patient appointment that was missed and refused to ever see my son again despite the fact that he 1) was a previous patient and 2) I called to apologize and explain the fact that I had no record of the appointment and he was not in fact a new patient. Their "new patient" policy is that a no-show is never to be rescheduled again. I offered to pay for any fee associated with the missed appointment as well. I am not sure if the appointment was made by mistake since my son had no need for an appointment that I can recall and the previous appointment was three years prior. It may be we somehow missed but this seems to be a very unfriendly policy in any case. Additionally the woman in billing hung up on me at the end of the conversation even though I was being perfectly polite-though displeased.

The Doctor is the only good part about this office. The receptionist is lousy. I wish there were another ENT doctor in Saginaw I can take my child to. I have had scheduling problems and the receptionist doesn't acknowledge your are there right away. She makes you wait. I heard this from others as well.