Alamo Rent A Car

Write a Review916-576-3164

ALOHA we had Great Customer Service! I wish I remembered the name of the gentleman that we returned our car too. He was very nice, caring and professional. The agent who helped my husband was FANTASTIC making our honeymoon after 23 years of marriage and 3 girls later off to a GREAT start. Thank you ALAMO, looking forward to great deals on our next vacation! The Takahashi Ohana

Picked up my reserved car at Sacramento Airport on Monday the 29th. Although I already prepaid for the car, my daughter wanted upgrade the car & we ended up renting the car Infinity Q50 A. I was very nice car. As we drove off the lot, I turned on the air & started smell the cigarette. Apparently, the previous driver must smoke him/herself to death in the car. It was very unpleasant smell. I was also having a problem with seat belts. I am not sure what is the problem with seat belts wouldn't stay latched. I explained to the clerk upon return the car, he apologized the inconvenience. He said he will notified & will take the corrective action. Overall, we enjoyed out trip...

Picked up car at Sacramento Airport----unfortunately running late for a meeting and drove off lot without realizing gas tank was not full. Additionally, had challenges with the automatic transmission not shifting appropriately while driving vehicle. Fill tank upon return anyway. Mentioned both to the young lady checking in the car. She didn't seem to understand what I was talking about concerning the transmission not shifting appropriately. Not confident this issue was reported. Was not offered any concession regarding the gas issue. Unfortunately, this was the second week in a row I had an issue with renting here. The previous week, I was provided a car that was not cleaned well. It was a black SUV that had been washed but obviously left out to dry in the sun, and it had water spots all over it. I had to stop at a gas station to clean all the windows so that I could see appropriately while driving. I did mention this to the attendant checking in the car, and I did receive a $15 discount on that rental.

I will say I have rented with them prior to these two incidents--and had no problems.

But the gas situation was annoying.....I will probably try them once again and see what happens.

I picked up my reserved car at the Sacramento Airport Friday morning the July 18th. I was in a rush and haven't used Alamo for several years. My rate was very reasonable. At the time of reservation through my Southwest Frequent Flyer site the total for three days came to about $75. I was asked about upgrading which I refused as I had a good car that met my needs. I was then asked if I wanted the standard or upgraded insurance. I was given no explanation or heads up that there would be an additional charge. I also was not given the option to decline. I did not realize what had happened until I returned the car on Sunday the 20th and was charged over $160 at the drop off! As it turned out the check-in person made a mistake and I had to go back to the Alamo counter, wait in line, and then explained that the charge should have been only around $80. I was charged for the wrong car and apparently I didn't actually decline the damage waiver because I was not told about it. This added $45 to the bill. I'm still not sure how it was all adjusted because it was getting late for my flight. The person at the counter said he gave me a $5 credit for the trouble and still charged me $120. Needless to say, my next car rental probably wont be Alamo.



UPDATE:

I had an experience with Alamo that I gave an unfavorable review on. They contacted me and after getting all the info made everything right! That is a sign of a company that cares about it's customers! 5 stars for Alamo and I will use them on my next trip!