Trek Bicycle Royal Oak
29428 Woodward Ave, Royal Oak, MI 48073
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03/22/2018
Provided by YP.comTheir stock is amazing!!
I was hoping to find a bike shop that had the new Checkpoint in stock. When I got there they had 4 or 5 different builds of it. They were friendly, helpful, knowledgeable. Specifically worked w Brad but everyone was friendly and enthusiastic.
After placing order, they called 3 days later and said my bike was ready. Chris, bike fitter immmediately put on trainer and fitted bike to me. Spending hour and half w me. After riding two days, I brought bike back wanting some fit changes and tightening. Again Chris put on trainer and thoroughly listened to my issues and made changes for me. Adding “ if you don’t feel comfortable after riding please come in, I want you to be happy”.
Their stock is amazing , but their non pressure friendly educated staff is worth its weight in gold. I would highly recommend American to cycle and fitness😀
09/21/2015
Provided by YP.comTerrible customer service. Extremely rude. And overpriced. I called to inquire about the prices of their exercise bikes because they didn't display them on their website. They said $1100 and up. I said it was out of my range. He laughed and hung up the phone. Nice work buddy.
06/30/2008
Provided by YP.comDespite it carrying the best gear and bikes, the service is TERRIBLE. The first time I went into the store I was looking to buy a helmet and NO ONE offered to help me, even as I passed by the counters and looked around for a good 20 minutes. I then returned to have my bike serviced, telling them to repair anything that needed to be fixed as I had been riding my bike a lot recently and it hadn't been tuned up or looked at in a very long time. I also noted that the brakes were squeaking. I had to wait a week just to have the bike looked at and when I picked it up, the bike was still squeaking. Also, a week after having them "fix everything that needed to be fixed" my chain broke 5 miles from my house. I brought my bike to a different place where I found that the chain broke because it was so worn out. The repairman at the second shop couldn't believe that I had just had my bike serviced for regular maintenance the week before. I feel that they barely even looked at my bike at American Cycle, charged me, and sent me on my way with an unsafe bike. I will not be returning, nor will I be recommending American Cycle to anyone else.
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Payment method
- cash, amex, discover, master card, visa
- Neighborhood
- Royal Oak
- Other Link
- Categories
- Bicycle Repair, Bicycle Shops, Sporting Goods