Barnwell House Of Tires

Write a Review631-737-6008

CLOSED NOW - Opens at 7:30am

I brought my vehicle in that just had everything in front end replaced for an alignment. I was told they would have to charge me extra to adjust the caster and camber which is part of doing an alignment. This is a regular vehicle unmodified. They charged me the extra labor and didn't touch camber on one side. "It's good, it'll drive straight", I was told. I wish I could have waited for regular mechanics machine to be fixed. I will never return to this facility. Cost me $90 more than an alignment on a sister vehicle we have and was not completed.

I've never had a shop do so much damage to my car in my life! I Brought the car in for tire replacement and an alignment. The car was brought to the shop freshly polished in like new condition. When I got it back, there was a 1 foot long scratch, on the right rear door, a scuff mark on the front bumper on the right side (that one buffed out easily), and every rim had EXTENSIVE damage on it!! I couldn't have caused this much damage if I had tried. The damage was not damage from the tire machine or anything unpreventable, it was obvious that the rims were placed FACE DOWN on the ground! All of them had scratches on the spokes, some worse than others. All 4 rims were also extremely dirty (I wouldn't really care too much about that if there was no permanent damage). I am EXTREMELY upset about this because even though I was able to compound out the scratches to about 90% (after working on it approx. 1.5 hrs), it still is not perfect, and it shouldn't have happened in the first place. I understand that accidents happen every now and then in a shop environment, but in this case, it was obviously carelessness.

For what was supposed to be a $1,200 tire swap and alignment, I am now looking at spending another $600 to refinish my rims (they will never look perfect, or be as durable as OEM if refinished), or spending another $4,000 to replace them so they can be back to perfect condition, the way they were before I brought the car in. Needless to say, I am a VERY unhappy customer.

The gentleman at the desk (possibly a supervisor) was very nice, and appologetic, and offered to have the wheels "buffed out", but I decided to do that on my own because I didn't want anyone else messing with the car. As I stated above, I buffed (compund with scratch-X) them out and they are about 90% correct, but it is impossible to buff out deep scratches and chips. I was thankfully able to get the door scratch out enough where one wouldn't see it, unless I point it out. I still cannot figure out how that much damage happened from a tire change!