Horizon Car Wash

Write a Review972-772-4740

CLOSED NOW - Opens at 8:00am

Did good job cleaning truck

JulieB2 was offered an opportunity to come view the video surveillance footage personally. Video surveillance showed that the wiper was broken prior to being washed and was pointed out on camera by carwash personnel. Our level best effort was made to avoid any additional damage, by taping the wiper to the window, (a practice that most carwashes employ and one that is very effective). Sorry for your inconvenience Julie.

Don't go here! There are 5 BBB complaints against this Horizon Car Wash and another one that has just been filed. Do your research before taking your car here. My rear wiper was broken off of my car during a recent trip there. The employees laughed about it and said, "I hope we don't have to pay for that!" The manager told me the owner would review the video and get back to me. All I got was a message from the manager saying that the owner determined my car was damaged prior to entering the car wash and would not cover the damage even though my rear wiper worked just fine before entering the car wash. They attempted to tape the wiper down to the glass, but when the car came out of the wash, the wiper was hanging down pointing to the ground and the tape was still on the windshield. I received no communication from the owner nor did anyone in the entire store apologize for the damage done to my car. There are countless other stories like mine listed on the internet. It's not worth the risk!!