Cloud9 Moving Company

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Quite possibly the worst customer service experience I have ever had with a professional organization! I wish I had more space to write out the complete story regarding my experience with Cloud9 Moving Company. What started out well quickly turned into a nightmare. The moving team leader, Dennis, quickly became upset when he realized our move was going to take him longer than anticipated and was annoyed that he had to move in the rain. He complained openly in front of us and was completely rude and out of line. After his yelling fit in our home, he made my wife and I feel threatened to the point where we discussed calling the police. The moving coordinator and manager, Irene, is clearly not suited for management. Her priorities in her handling of our issues were concerning, to say the least. When facing our complaints about Dennis and his team's start time (which he lied about on the move authorization), her attitude quickly went south, and she decided the best course of action was to lecture and berate us instead while being extremely argumentative. Defending your employees is admirable, but completely ignoring their inappropriate behavior, not listening to the customer’s side of the story will only lead to other negative reviews and complaints like mine. Long story short, Cloud9 wasted hours of our time and did not move any of our furniture or boxes after arrangements were made weeks in advance. Thank you, Cloud9 Moving Company, for making an extremely stressful time even more traumatic!

Excellent customer service! Making a reservation was super easy. Then on the day of the move I received a phone call from the crew 30 mins before they arrived, they came on time, were professional, worked fast and finished the job in less time then was expected! I will recommend them to everyone and if I ever move again I m gonna call Cloud9 for sure!