BMW of Rockville

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CLOSED NOW - Opens at 9:00am

Have had 5 tires put on car in 25K miles. Each time they blame it on the road. Unable to fix other problems after 10 times for same issues. Service person took my car home without my consent for weekend "test drive" put 180 miles on it and charged me to put gas into the car. Would not admit any wrong-doing but said that I would get car detailed and full tank of gas. I got the detail but they never made good on the gas. The service people are very rude and basically laugh at you when you become upset with their inferior service and practices. No sense in reporting to BMW North America - they just send your letter back to the dealer. Also, once you fill out your survey in a negative manner, they will not send you another survey. Find ANY other BMW dealer in the area before trying BMW of Rockville.

Avoid. My experience was terrible at BMW Rockville. 2 months ago we ordered

a BMW from this dealership. At the time the sales person was Alexander and

we agreed upon a price with the general sales manager Nicholas. When they

took the deposit I sent the credit card via text message to the sales

person. I stated if you are going to authorize $1000 you agree on 585 a

month and he replied with yes. The card was charged $1000. Everything

seemed good to go and we were just waiting for the car to arrive (new

model). 2 months after ordering the car (yesterday) I call to check the

status, I find out Alexander the original sales person is no longer working

at the dealership anymore. I call Nicholas (the general sales manager) and

I ask if what we agreed upon when we ordered the car did not change and his

word at the time were "do not worry the deal is good to go and you have a

new sales person". I spoke with the new sales person and he also confirmed

the deal is good to go once the car gets to the dealership. We got rid of

our current car based on the fact that we had a deal with this dealership

(so we were without a car). The car arrived yesterday, so I go to the

dealership to make sure everything is ready to go and this is when

everything goes down the hill. Nicholas the general sales manager comes to

the desk and says the payment is 639 a month when we agreed on 585 when we

ordered the car! He gave a bunch of "reasons" on why it's 639 when we

agreed on 585 two months ago. He claimed it's because of "additional fees".

Even though it was not what we agreed upon, I was okay with the new fees

but I requested to take a look at the details. When he showed me the

details, we calculated it together and it came out to be at $598, not

$639!!! So then he claimed it's because of the credit score despite

agreeing on the terms 2 months ago. At this point I started to feel like he

was trying to get more money by taking advantage of the the fact that we

were without a car and that we like this specific model, and his reasons

were obviously not legitimate. He was backing off the deal, so I have to

admit I started to become disrespectful (put yourself in my position, how

do you expect me to be polite when you're simply lying). He even tried to

make me feel like he is doing me a favor buy not charging a processing fee

of $400 like how dealerships do in Virginia. Well it's the law in Maryland

you can not charge more than $200.00. It's the LAW so he is not doing me a

favor (ridiculous). So then despite all that, I told him okay fine if you

claim it's the credit then we can switch it to another family member's

credit, he rudely responded that it doesn't matter and that the payment

will still be as it is and that we can get our money back if we don't want

the car (after waiting for the car for 2 months). At this point I decided I

don't want the car anymore and I found a much better deal without going

through a struggle like I did with this man. Nicholas (General sales

manager) did not honor the agreement we had, he kept saying he never

discussed the payment when I numerous times spoke to him about it (my

mistake for not recording the conversation). The salesman was nice,

however, Nicholas is not a man of his word. He is a liar! Caught him lie

multiple times! He could have told us all that during the 2 months we

waited for the car!!! (I guess he expected us to be okay with the fact that

he raised the payment from $585 to $639!). Yes I was disrespectful at the

end, but again, how can you blame me after all he did? He is a very sneaky

person. He wasted my whole day in addition to the fact that he backed off

the deal after waiting for 2 months for the car to arrive from Germany. He

is a person who likes to take advantage of people's situations. I will

report him to BMW of North America and BMW in Germany. I don't want anyone

else to go through what I went through with this person. Awful experience.