Crain, Rachel M. MD

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She was so detached, uncaring and did not find my problem which was obvious neck and parotid glandular swelling. I saw my Primary Physician yesterday and he certainly had no problem seeing it or feeling it. He suggested a second ENT opinion because it was obvious this woman didn't have the skills necessary to deal with me. I had gone to Brevard ENT Center many times and saw DR. Hance Phillips who is now retired. He even performed surgery on me. She is the best replacement they could find? Give me a break.

I am 53 years old and have been to many doctors and this is the absolute worst Doctor I have ever been to! She is arrogant, does not listen, has NO compassion or anything even close to a bedside manor. She made a big mistake and took an attitude with me when I told her about it. She ordered an MRI with contrast for me but failed to order the blood work needed. Not everyone needs to get the blood work, it depends on your age and other factors. I told her about the error thinking she would care and want to know for future patients, boy was I wrong! She went on a rant about how the cost of services and where you have to have blood work done based on your insurance is not her problem. That was not even remotely close to the point I was trying to make. Luckily I had just had blood work done by my family doctor that covered what I needed. With some time and leg work I was able to retrieve it. Her response was to tell met that If I didn't want to do the leg work, I just should have had the testing facility redo it, and wait the additional 2 to 3 hours until I could have the MRI. My job and time is clearly of no concern to her! The fact that it was out of my network and I would have to paid in for it in full right then and there was not her problem. She was still missing the point that they needed a Doctors order to complete it, and that she had failed to do her job correctly! She had complete disregard for my time. I do have a job, while I am not a doctor, my job is demanding and important to me and vital to my ability to pay my doctors bills. This doctor is so full of herself that I am not sure how she gets her ego through a door! If being treated with respect and having a doctor that knows what they are doing is important to you then look elsewhere for an ENT! It worked out in the end for me, but no thanks to Dr. Crain. As a result of the MRI I need to see a Neurologist. She told me to find one on my own. Granted, I wouldn't at this point trust her opinion on a referral, but again she either didn't know or care that I had to have a referral from a doctor to see a Neurologist. Once again my family Doctors office staff came to the rescue. I only gave her one star because it wouldn't let me do zero! She doesn't deserve one star!!