Herrington's Waste Services, Inc.

Write a Review616-874-9115

OPEN NOW - Closes at 4:00pm

This is the easiest bill I pay every quarter. The guys are here the same time every week and do a very nice job! Thank you for the great service.

Outstanding service for over 15 years. Always willing to do the extra if you need additional service. Thank you for your friendliness and service throughout the years.

HANDS DOWN the WORST customer service experience I have EVER had from Sue @ Herrington's Waste Service Inc. EXTREMELY unprofessional! ����

It has been 24 days now with no trash service. Called several times. Never once was an apology made. To make matters worse, Sandy (owner and customer service) is the rudest customer service person I have ever experienced.

Save yourself a headache and choose Any other service.



Curt W

Prices are good, but the receptionist is horrible. She has an attitude every single time I have called (and I've only called 4x in the past 2 years we've had their service). I told her that my yard waste bin was brought out the night before with my trash bin (which was picked up) and wondered why it wasn't picked up on the scheduled morning. She stated that it wasn't out that morning and proceeded to argue with me, essentially insinuating I was a liar. Instead of offering a discount for the 1 time for a missed pick up to remedy the situation, she argued. She is combative and I refuse to do business with this company because of her. WORK ON YOUR CUSTOMER SERVICE HERRINGTON'S! After thinking about it, when I called back and told her I would be cancelling my services she just said "okay" clearly not caring about retaining their customers. To my knowledge, this is the OWNER of the company named Sandy. As you can see by other reviews, HERRINGTON'S IS HORRIBLE. Save yourself the headache and do business with another company. Clearly they don't have any respect for their customers and cannot handle a simple conversation without becoming defensive and mean.

Herrington's consistently forgot to pick up our trash. Whenever I called I was basically yelled at or told they would 'note the concern'. At one point I was told I needed to label their bins myself with tape so they could see tell them apart. This still didn't help. Even when I called to cancel services I was offered no apology or offer to improve on their end. This was after weeks of not receiving services. I have yet to receive a refund for the months I had paid ahead on. I would not recommend this company to anyone.

I am very new to this company but am already extremely impressed with their customer service and personable, friendly attitude and willingness to serve their community.

Terribly unreliable. I Represent a HOA of 115 and even though we deal directly with the owner (Sandy) she is terribly unreliable, forgetful and does not live up to her word.

Please get your brakes fixed on your trucks! I work nights and every week you pick up in my N.E. neighborhood I hear your trucks squeeeeeak all the way down my street!

Your site would be a great deal better if we could could pay our bills online also. For people like me,that have many health issues,it would be a blessing.