Dells House of Kitchens Inc.

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Problems don’t get resolved and takes many phone calls / texts before getting replies. Waiting for calls back from Michael has delayed things by months. An incomplete kitchen delayed our moving into the house (8 months from initial deposit to kitchen ‘done’, but never done). When we moved into the house, a couple of parts were missing. Dell’s knew this and was supposed to contact us when parts came in. They never did. After a couple months I contacted them, but it still took many phone calls and 4 months just to get those fixed. As things currently stand, there is still a wheelchair setback problem in the kitchen (2 YEARS after project start) which Michael is not fixing, even though it was caused by his not following specifications we gave to him.

Please note, that if no problems come up, Dell’s would rate a 5. Michael Delvecchio is excellent with his design work, and the installer I had (Terry) was second to none. We are also a repeat customer for Dell’s.