Betlem John Heating & Cooling
898 Clinton Ave S, Rochester, NY 14620
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06/29/2012
Provided by YP.comI was not given an estimate of the total repair cost. I was then charged $228.12 for a Turbo 200 Capacitor that retails for less than $74.50. When I questioned Mr. Betlem about this charge, he stated that this is normal business practice. He also stated that his repair rate is $225.00/hour, but admitted that the service person was only here for 15 minutes. I asked for a price adjustment on this part, but Mr. Betlem refused to adjust the price. None of these rates or amounts are stated on his invoice. I offered to return the part installed, but Mr. Betlem refused to refund me the cost of the returned part. I feel that this is a customer price gouging for the simple repair of a motor plug-in capacitor.
Warning, my experience with this company is that they overcharge by 3 times the retail price for replacement parts. Do not use this company for your service and repairs.
06/22/2010
Provided by YP.comcalled[ emcor betlem] thinking it was JOHN BETLEM what a mistake !!! when john betlem came out they were able to fix my ac ,not to replace the compressor that [emcor ]said it needed . THANK YOU JOHN BETLEM !!
More Business Info
Family Owned And Operated Since 1941
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: - Services/Products
- Air Conditioning Dehumidifiers Furnaces Generators Heat Pumps Humidifiers Installations Water Heaters
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- all major credit cards
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- Swillburg
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- No Over Time Charge, Ever! 100% Satisfaction Guarantee, Free Sales Estimates, Energy Star, Discount Service Plan, Financing Available
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- Categories
- Geothermal Heating & Cooling Contractors, Air Conditioning Contractors & Systems, Furnace Repair & Cleaning, Generators, Heating Contractors & Specialties