Cyberline Computers

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I will start off saying I did have issues with my purchases but Cyberline help me with them all. The owner is very understanding and helped work with me to get everything resolved i had come to cyberline in my previous computer troubles but I was scared because of the low and negative reviews but at this point I wonder if the reviews are real. I brought a laptop that was in dyer need of repair and a cleanup (I'm not very computer savvy so it ran as fast as watching plants grow) and after i gave it to cyberline the outcome and overall service was amazing. I dropped it off for the day while i had errands to run and they got me back up in running the same day just as i had finished and I will say, I'm not sure what they did so quickly but it runs better this time around then when i brought it in the first time! I’m very glad I gave Cyberline Computers another chance despite the poor reviews. Very happy customer. Don’t believe all reviews try them for yourself! Thanks again Cyberline!

In February 2018, I bought an Apple Macbook Pro 15 at Cyberline Computers. I purchased the computer for my son who was leaving for grad school. The owner told us it was a refurbished Apple and was good as new. I expressed concern since my son would not be in town, but the owner assured us that if we had ANY problems we could return it for a refund. Less than a month after the purchase, the computer would randomly shut down even though the battery still had charge remaining. We brought it back from North Carolina and the owner said it was just the battery, which he replaced. The problem persisted after the battery replacement. I called the owner who AGREED to give us a refund. Since then, we have stopped by the store and made numerous calls in an attempt to be refunded as promised. The owner claims he does not have the money to refund us and he will probably close the business. I'm not sure if that is true, but he refuses to give a refund as promised. I have a receipt which states that there is a 1 year warranty against defects. In April I purchased a replacement Apple computer for my son from another retailer (which works great). Since the Apple computer purchased from Cyberline is defective in that it will randomly shut down while the battery still has a charge, I could not in good conscience sell this computer to another person.

Glad to find a local company that recycles electronics and old computer equiptment with e-waste standards!

Cyberline had prompt password reset tools available, I forgot my password, and within 5 minutes, Cyberline was able to reset my password without losing any of my files! A++

Cyberline has great local business to business IT services. A++ I've had great same day service on several occasions. We also have had data recovery and windows upgrades. These guys know how to get the job done!

In response to Mr. Stephen's post, Cyberline Computers has always gone above and beyond the ensure customer satisfaction for our guests. The buyer did in fact come in with his wife to purchase a used iMac computer. The 2008 date he is referring to is the "about this mac" date which refers to the processor's build date. I explained that this unit was refurbished and was a 2010 model based on the system's serial number and purchase history. The sale price was for $899 and the unit's specs were the dual core cpu 4gb of ram a 320gb hard drive super drive dvd and cd burner OSX 10.10.5 yosemite, office 2011, and Adobe Creative suite cs5. And then there was a $50 charge for data transfer. The client had over 120gb of data that normally takes about 3-4 hrs to transfer. The normal data transfer cost is $90/hr. Which in this case, we saved the client $$ for their purchase and they took home our external hard drive to transfer data because Steve didn't want to wait or pay the offered $90 data transfer fee which I felt was more than fair, nontheless, we settled for $50 on top of the iMac purchase price. His total sale was $997.69 after tax for all services rendered. We have a posted policy of 20% restocking fee for any nondefective returns and a 25% restocking fee when a product was delivered or if data has been transfered. Now that extra 5% applies to his unit because we take data very seriously and we will have to wipe his data off the unit and reload it to factory settings, as well as reduce the price of the unit to resell it. We offered many different solutions for the guest but he refused all of them, threatened to post negative feedback, he has disputed the whole $997.69 with his card company for a full refund, and still has the iMac in his possession. He purchased this for his wife, and his wife has no complaints or issues with it. We were straight up and honest about the condition and even allowed the guest to ask any questions before during and after the sale took place. The iMac was sold on 9/17/15 and on 10/3/15 I have to answer a charge back from our bank, and try to resolve this matter the best way possible. With the client not willing to accept posted terms, it's very difficult, but we have always and will forever stand behind our staff, our products, and our service. Steve contacted us on 9/29/15 and told me that he wants his money back and he was thinking about returning this iMac because he can get one on eBay for $500 all day. I kindly informed him that he could find similar units, but not one like we sold him because of all the extra hardware and software that had been added, and we also give him a 90 day warranty on the product which an online vendor or seller will not because to offer. So I firmly believe this negative outcome all came about because Steve felt he over paid by $400 for a unit he felt he could get for a better price, and then when I told him about the restocking fee, he would have lost $225 on this unit and not came out getting a better deal online. We always price our products very fair and competitive, the online business hurts alot of local businesses because they can buy items in bulk and offer sales on items with deeper discounts then retail and service shops can compete with. I am saddened of the loss of a client, however, we stand by our actions, and we know that despite this negative feedback, our loyal clients in the Roanoke Valley, have experienced, stellar service, and will continue to choose Cyberline for all their service and sales needs for years to come.

Stay as far away from this place as possible, my wife and I went there to purchase a computer. Sam,the salesperson sold us a 27 inch 2011 model imac.problem is it turned out to be a early 2008 model with a 24 inch screen. They have offered to refund purchase price less 25% restocking fee,at this point i have no faith that they would properly clean my wifes data off the hard drive. Really a horrible experience. Do yourself a favor and don't expose yourself to this type of treatment, no one deserves that

Ask for Paul, he will take care of you. Great man to do business with and he will solve the problem for you.