Lovely Nails & Spa

Write a Review813-672-6525

OPEN NOW - Closes at 5:00pm

This place is awful. Not only is the owner/staff rude and unprofessional, they rip customers off with their pricing (which I believe is the goal considering they fail to offer a price list for service), I recently visited this establishment for a basic fill-in on a set of acrylic nails (no gel, just acrylic), and they purposely overcharged me. I should have known something was up when the young lady who did my nails kept trying to offer me gel and I continued to turn her down. Funny things, is my acrylic fill-in ended up costing the same amount as she told me the gel nails would cost, which is even stranger because it is also the same price as a full set. So I am confused as to how an acrylic fill-in can cost the same amount as a full set of gel nails?? And when I asked after receiving my total, neither of the two owners/staff members could tell me the cost of an acrylic fill-in, they just stuck together and continued to repeat the price listed on the ticket. It wasn't until the lady finished my nails that I realized that there was no price listing displayed, however I assumed it would be too bad given the usual price for an average acrylic fill-in, but I was wrong, I eneded up paying the price of a full set of gel nails. I should have known something was up when she kept offering me gel three of four times, and then at the end offered to do my eyebrows. Is business slow or money short that they feel the need to rip people off, if they continue to operate this way they will continue to customers because I certainly WON'T be returning, and will be contacting NIC as well as the Florida Licensing Board. I do not appreciate being ripped off nor do I how they would converse with one another in their native tongue while they were supposed to be assisting me with the pricing issue. DO NOT GO TO THIS NAIL SALON!

This is a horrible establishment with rude and unprofessional owner and staff, The owner will not return my phone call. Having been in the service industry customer service is everything. When I explained that I was not happy I was met with a defensive attitude stating it wasn't his fault it was my fingernails. Unacceptable. Nothing will be done to correct my nails or refund given, I will surely never go there again. Not only is it rude to speak to each other in a foreign language it is also completely unprofessional to talk trash about a previous employer, I'm not here to hear your drama. I here to get my nails done and they didn't even get that right,