Walter's Fiat

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Simon Green and the team at Walters Mercedes by far provided the best dealership experience in my 30+ years of purchasing vehicles. The environment was safe. The team was friendly. And the paper work was quick! A+++.

Eddy and his assistant Blake were amazing! They had the perfect car for my wife. Gave me a fast and transparent purchase price. All around great guys!

Eddy and Blake were amazing. They have such a great team effort going. One of them was always doing something for us. Thank you for my car!

The best car purchasing experience ever… Blake is amazing… Great customer service skills… They were so helpful and got me approved quickly and took really good care of me and my family. I’m grateful

My experience at the the dealership was fantastic only because of the care that Peter Tecson showed my husband and I. We were a bit apprehensive on buying a new car at first, but Peter was patient with us throughout the whole process. Most salesman are pushy and try to get a deal without considering the buyer's concerns. Peter was not like that AT ALL. He not only listened to our concerns, but answered all our questions with honesty and sincerity. I normally do not write reviews, in fact this is my first review. However, because of the outstanding service that Peter provided, I felt compelled to make sure his work is appreciated and recognized.

Rene Orellana Was absolutely amazing ! I was undecided on the vehicle I wanted and he recommended that I come in person to get a better feel for what I liked. And I walked away with my brand new E class ! Rene has went
Above and beyond to make sure I’m happy and after hearing such great reviews from my brother who bought from him I can say my expectations were exceeded. Thank you so much for everything . I am a forever customer of WALTERS MB

My dad bought his car from Christian we’re really happy with his professionalism We Will make sure to go to him next time for our next Mercedes-Benz!

Christian Felix is amazing! I just got my A-220. Service was very good and I’m happy with my car!

Best car buying experience I’ve ever had, I would highly recommend this dealer to anyone looking to purchase a new or used car.

I recently bought a car (2017 AMG GT) through Dina Backer at Walter's Mercedes-Benz of Riverside.
the best experience i ever had. super easy communication, very friendly and helpful.
we had a deal before I bought a ticket to go down to Riverside from San Jose CA.

once i arrived, she picked me up from air port in S Class! as soon as we got to the dealer, the car was super clean and it was all ready to go.

paper works were done already. i was out with the car within 20min max.

very happy with the car! highly recommended. make sure you talk to Dina Backer.

thanks again!!

I got a 2017 Mercedes E-CLASS 300 Certified Pre-Owned from this location. BTW, this is my first time buying from this location and Walters, and probably my last. I had read some good reviews from the web about Walters so I thought I will give it a shot. I am going to keep the sales associate information private here because I don’t think he has anything to do with it. It's probably just the way they deal with customers.

The experience from the start was not pleasant at all. Apart from the back and forth on negotiation, which, is expected, I wasn't even given a clean car to go home with. That is just bad!!! They kept on backing out on their own numbers while negotiating. Which is weird, but I accepted it as a non-issue. In any event, the tire pressure was not adjusted when they handed me the car, to a point that on my drive back home I had to fill in air in my tires while it was raining. I had to clean the car myself because it was dirty from inside. My wife asked me on first look of the car if the dealer even bothered to clean the car at all. Okay, that is not it. I noticed that there are slight bumps on the side of my car, the driver side door. Which, they didn't even mention. Mind you this is a certified pre-owned 2017 Mercedes E 300. When I got the problem to their attention, I was told to bring the car in the next time so they can take care of it. I bring the car to the dealership again after a week to realize that they couldn't completely get rid of the bumps. I was promised a detailed car wash because I didn't get one the time, I got the car, that didn't happen either. I was told that the wait is an hour or more to get one. Would they ask me to wait if I was buying the car that day? probably not. I don’t think they put any efforts to at least pretend that they were trying to take care of me and my concerns.

I have been a Mercedes owner for close to 8 years now and have traded and got new/pre-owned Mercedes from other Mercedes dealer, but never had this kind of experience before. My wife, friends, family and in my professional network many people drive a Mercedes, but we never had such bad buying experience. In retrospect, this location is big, maybe too big for my needs and that maybe my fault of doing business with them. They maybe the best in Riverside, but I don’t think I am going to recommend anyone to Walters for their Mercedes needs.

It's best that I look at other Mercedes dealers for the regular servicing of my Mercedes because I am afraid that their careless attitude can possibly damage my vehicle. If you are desperate to get a Mercedes and don’t care about customer service, the state of the vehicle you buy, and they are giving you a *fair* deal then maybe Walters can fit the bill. If not, there are other Mercedes dealers 20-30 miles from this location which are probably much better than this one.

They have got to focus on their customer service and experience to facilitate new and repeat business.

I am so happy with my experience at Walters Mercedes Benz. I have been car shopping for the past month trying to find the car a want with an equally great deal. After narrowing it down to the E300 I was on a hunt to find which dealership can offer me the best price- you guessed it, it was Walters! Working with Jacqueline Nasser was quick and easy. She didn't hide or sugarcoat anything which is so refreshing when working with a car salesperson. Thank you, Jackie, for helping me get my dream car.

Last Friday my husband and I wanted to test drive a few different models of luxury cars to see what we liked and narrow down the our choices as we were interested in purchasing a new car before the end of the year. We stopped in at Walter’s Mercedes in Riverside. It was our second stop of the day and we were planning to test drive and then move on. Dina Backer approach us and asked what we were looking for. She took us upstairs where the new cars are kept and showed us a couple that met our criteria. She offered to take us on a test drive. I instantly fell in love with the Mercedes that we were looking at. On the test drive Dina pointed out a lot of the luxury features and options on the car and knew a lot about car that we were interested in.

When we got back to the showroom Dina took us to her desk and asked us what it would take to get our business. My husband started talking seriously with her about purchasing the car. Dina was so professional, she was not too pushy but yet she conveyed that she was willing to do whatever she could to win our business. I really liked the way Dina gave us space to talk, but was aggressive enough to push the sale forward. I would give Dina a ten on a scale of one to ten.

After we negotiated a bit we were able to settle on a great price then Dina escorted us upstairs to financing. We were assisted in the finance department by Andy Towns. He was also very professional, not pushy. He did offer us a few add on items like a discount on future services, etc. After financing was in place we were again greeted downstairs by Dina Backer who took the time to sit with us in our new car and explain every feature, button and option on the car. It was a lot of information, but I’m very glad she took the time to go over it all. Even though there was a lot I probably didn’t retain at least I have a general idea of all the features and where I can access them on the car. Dina knew that Mercedes inside and out.

When our car was delivered to us there was full tank of gas, a giant bow on the hood, and the car was completely detailed. I was very impressed.

Perhaps the most impressive thing that Dina did for us was to reach out the next day to see how we were liking the car and to answer any additional questions. She even sent me a link for instructions on how to program my garage door to the car. She gave me her cell number and told me that she available for questions or concerns at any time.

I highly recommend Dina Backer. If you are looking for a new Mercedes be sure to ask for her, you won’t be disappointed in her attentive service.

Jacqueline Nasser was a very knowledgeable sales person, she made my experience at the dealer buying a new Mercedes- Benz very memorable.

This was my very first new car! I recommend you to ask for Jackie if you want a personable experience where you find a friendly sharp sales person!

Most of all she's a sharp dresser. You should clone her and add her in every department. She's an asset to the team!

This was test car-buying experience I've ever had, for many reasons.

First, they got us an amazing Mercedes C class, which isn't easy to get. We called dealers all over looking for this car and couldn't get one. Jacqueline found the car!

Second, our salesperson, Jacqueline Nasser, was great. She stayed in communication with us about the status of our car. And, when we came to pick it up, she had gone through all the owner's manuals and tabbed and labeled the parts we might need to reference.

Third, she gave us a GREAT price on the car, the first go around--it was such a good price we didn't even haggle. And they gave us a fair price on the trade-in, after minimal haggling. I highly recommend Walters and make sure that you go and see Jackie!

Gary Kunzman was very personable. He made sure to ask and give me what I needed in the vehicle I was searching for. I have a family of four and needed the convenience with room, safety as well as the eco-friendly MPG.

We bought a Mercedes S Class from this dealership. Our salesperson's name is Jacqueline Nasser. She was very helpful and very knowledgeable about all the different types that we were thinking of. Going to car dealerships in the past has always been such a dreaded ordeal but Jackie was so nice and not pushy at all.
She was a delight to work with.

I had one of the best experiences in years when buying my most recent vehicle, Mercedes C Class. The salesperson, Jacqueline Nasser is awesome. She took the time to really go over all the little details concerning the vehicle. And not just because it's an expensive car, but she genuinely cared whether I bought one or not. Keep in mind I went to their dealership 4 times over a span of 8 weeks! Thanks, Jack for your professional service!

I took delivery on a Porsche yesterday from Jaqueline Nasser and I could not possibly articulate the positive difference in car buying experience I had through her and her team. This was my third car buying experience this year and the other two were radically different - in a bad way. Jaqueline steered this process so smoothly it was, quite honestly, incredible.

Jacqueline Nasser is Spectacular!!! She stayed past the end of her shift to complete my sale! I will drive two hours to buy my next car from Walters! Truly phenomenal customer experience, I would recommend to anyone! I love my Benz it is perfect and I am 100% percent sure I got the BEST deal.