Enterprise Rent-A-Car

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The airport Staff on my previous experience was young, arrogant, and poorly trained

4th St. called the day before to "confirm", I arrived & there was a family

trying to book a car using their smartphone and i had to wait

My reserved vehicle was "at the shop" and I needed to get going!

I was grudgingly given an uncleaned car with a half-tank of gas.

I discussed these inconveniences with the agent upon return, with a Customer Service phone rep,

and got a call from a "regional" supervisor in Las Vegas.

Eventually, I was offered a Free Rental and i accepted.

i think they were repentant because the 'whatever' car had a bedbug in the uncleaned area,

trunk had sand, seat had a soda and some matches, ciggie wrapper (nonsmoking?)

Bedbug bit me.

Yes, this is true. This is RENO.

Enterprise Plus failed to award Bonus Points I earned before all this,

They still Offer me 150 points in e-mails.

this is payback. Enterprise is "lost in cyber space', mostly.