Wells Family Dentistry - Wake Forest

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I would have agreed with the great reviews for the past few years I have been going to Wells, but after today I do not recommend them. A lot of dishonest statements were made that cost me and my husband a lot of money. My husband needed an expensive procedure done. The dental office worker claimed to have gotten an estimate from the insurance company and they said the company would cover the procedure. My husband signed the papers. Then we got a very expensive bill in the mail. We called the insurance company and they have no record of Wells calling them for an estimate and if we would have done the procedure a month later, it would have been covered. Wells went on to further say that it was really our responsibility to find out coverage. I'm sure many of you would agree with that, but then we should have been informed of that before they did the procedure.. They said their guesswork of insurance coverage was a favor. That was a very expensive "favor". After speaking of this incident to many people, we heard many other horror stories of other dentist and how they had to even go to court on some instances. Be very cautious when trusting any dentist and what they say. Dentist who are honest and have your best interest are very hard to find. Don't judge character by the personalities of the office staff. People can get awful friendly when they want your money.