The Garden on Millbrook

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Our wedding was in September of 2015. We utilized The Garden on Millbrook Catering at the Grand Marquise Ballroom in Garner, NC.



The food was delicious. Everyone loved it! However, we did have some issues with Garden on Millbrook that were frustrating to say the least.



We purchased the Terrace Menu in August 2014 at the price stated at that time for 214 persons which was to include



> Two Chilled Food Displays

> One Baked Display

> Two Hot Chafing Dishes

> THREE Butler Hors d'Ouevre

> Selection of Garden Sliders



We only had 2 selections from the Hors d'Ouevre menu, which we were missing the spanakopita we selected for our menu.



We also ran out of sliders which is a tough pill to swallow seeing as how there were not 214 guests present. There were empty chairs in the room that amounted to 3 full tables worth of persons who did not attend. To my understanding, portions were to be monitored by the Garden on Millbrook staff which we should not have run out of food. Especially since the amount of 214 were not in attendance.



My last request was that drinks and selections from the Hors d'Ouevre choices be brought to the wedding party which did not occur properly. The bridal party received a small amount of Mac and cheese and chicken Apple purses which we had to share. We got nothing to drink. The groomsmen received nothing, seeing as how we had all been at the venue since 12:30, was very disheartening. And the groom who paid for the event was not able to partake in his own investment.



Another tough pill to swallow is the service charge increase that we were not advised about until 5 days before the final payment was due. From 200 to 214 being a $2,000 difference was extremely unnecessary to say the least even after removing the linens and champagne for every guest. Our "estimate" should have been a little more accurate. The company increased the service charge and we were not notified until 5 days before the wedding when we received our final invoice. There were also other fees that were wrongly estimated that accumulated to an additional $2000 we were unaware of. Having to pay an extra $2,000 5 days before a wedding that had not been planned for is not a pleasant feeling.



Overall service was decent. Most of the staff was very friendly and efficient. However, we did not receive our monies worth of food or service. The Garden On Millbrook was not very flexible as far as working with my wedding coordinator and understanding the separation of duties. She was paid to do her job, and the Garden was compensated to cater. That's another story.



Marc from The Garden on Millbrook is aware of everything included in this review. We were reimbursed for the missing appetizer. However, we do not feel like customer service was where it should have been for the investment made. If we could do it all over again, we would chose a caterer who was a little more honest with their pricing from the beginning.