On The Move Septic LLC

Write a Review719-547-7194

I called this business on 11/26/2016 to get my septic tank pumped, and I scheduled the pumping for the following Tuesday. I was called on the Monday before by the owner, was told that their truck was down, and that they would have to reschedule me. That was fine with me, and I didn't have a problem with that in the least (it happens). I rescheduled the pumping for the following Thursday at 9:00AM. At 12:30PM on Thursday the truck still hadn't arrived, and I hadn't received a call. I called the owner and asked if her truck was running late. The owner apologized, said that the truck should have been there by then, and would call me back with an update. I never got a call back, and the truck never arrived. My wife left a message with the owner asking if they were going to follow up, and she never got a call back. This business obviously didn't care about me as a customer, and probably won't care about you either. This business was unprofessional, and I would definitely NOT recommend them. I can't rate their expertise on the pumping because they never came to my home for me to see it, but I'm going to give them 1 star for their inability to keep their truck operable.

They are the best. I have had my septic tank drained as regular maintenance by On the Move, and they do a great job. I had an emergency on a Sunday where my basement was flooding and he talked me through what to do with my ejector pump over the phone. Problem solved. What other companies would do that for their customers.