Hollywood Shoe Repair

Write a Review503-284-5863

CLOSED NOW - Closed

I am so utterly upset at the horrible service I received at Hollywood Shoe Repair. I brought in a pair of high heeled shoes that were only two months old. The heels were in good condition, only the plastic sole was worn down to the pin and they needed to be repadded. As I was picking up my shoes, both heels had a 'Z' shaped kink in them. When I pointed out the damage, the owner insisted that I had brought in the shoes with that damage and requested that I pay the fee for the 'service.' I stated that the heels where not in fact damaged when I dropped them off for repairs, that I was upset that he would not take responsibility for the damage, payed the fee and left. I then took my shoes to another repair shop to see if the kink in my heels could be straightened out. I was told that the heels were damaged beyond repair and that the kink was caused by excessive hammer force. Upon learning this, I returned to Hollywood Shoe Repair to ask for my money back and for my shoes to be replaced. The owner avoided providing any customer service, raised his voice at me, and insisted that the damage was my fault. Why can't people take responsibility for their faulty actions? I WILL NEVER endorse the craftmanship at Hollywood Shoe Repair and recommend that the shop be avoided.

I brought in a pair of vintage shoes, from the 30's, that needed new buttons and some reinforcment in the arch of the shoe. He repaired the buttons for $5 but didn't seem like he wanted to do anyting else. He told me that was how the shoes were supposed to be. I took it somewhere else for a second opinion and they repaired the arch. He did do a good job on the buttons though.