Port Hadlock Vision Clinic

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I have been there twice with my mother who has dementia, is 90 years old and gets around with a wheel chair. I did not feel that the first time I visited them that they were particularly friendly, but it went well enough. It also seemed that the equipment was very accommodating for someone with limited mobility and the staff seemed reluctant to be helpful and were not even really aware of how a chair might be too high and needed to be lower, etc. even though I was facilitating all the transfers. Dr. Shores suggested that, though she has thick cataracts in both eyes, she was seeing well enough and so we did not make any changes. Then she had a stroke and lost some peripheral vision, causing her to now have to look through the cataracts. The decision was to have them removed. We decided to use Dr. Shores to co-manage the aftercare, but had trouble coordinating appointments because they are closed on Wednesdays but we did it. When I went there a second time, I was running a few minutes late and called to apologize and let them know - we had just moved my mother to a new facility the day before and the new logistics were getting the better of her and me. They seemed even less friendly the second time, possibly because I was late. I left with an uneasy feeling. Then, with only 3 business days before her next surgery, they called to tell me they needed to get some more notes before her next surgery and I had to come in again - I was very frustrated to get such short notice when it's such a project getting her to appointments - not to mention my own tight schedule. I told her quite shortly I would call her back. I called the surgeon's office and asked them to find out why this was necessary. After attempts on their part and mine, the office finally sent the notes that they did have. It turns out that Dr. Shores had failed to run a test that was needed. I was pretty done with Hadlock Vision and apparently they were done with me and refused to continue to co-manage her care any longer. I was considering them for my own care as well and mom had already picked out some eyeglass frames from them - happy to go elsewhere.

The customer service at this money-grubbing business is absolutely appalling and the frames looks look like they came from a 1970s bargain bin. This was easily one of the most unpleasant experiences I have ever had with any business. If I could give this a 0 star rating I would. Deal with them at your own risk.