Tsb Shipping Plus

Write a Review360-945-0740

CLOSED NOW - Opens at 8:00am

I’ve been using TSB for 15 years now. Happy with the service.

Very pricey and horrible customer service! I agree with other reviews, employees are antagonistic and downright rude. Won't be sending my packages here any longer.

TSB shipping has been great for the past year until recently I had something shipped from Japan with EMS and according to USPS tracking it was delivered on Dec 12, SIGNED by TSB staff, and there was no email notification. It's happened before so I called them the next day to confirm they've got it under my file. The staff told me No they don't have it, and to check further, they don't even have this particular tracking number in the system. Basically, they don't have it.



Fast forward, they blame USPS for dumping parcels to them and they just signed on whatever USPS claimed to give to them. USPS of course, obtaining signature from their end, does not admit any wronging and insisting TSB shipping has it.



Now I do know USPS has their flaw, but to me, TSB shipping who receive parcels, SHOULD HAVE CHECKED if they're receiving what they've told BEFORE SIGNING ANYTHING. USPS could have mis delivered, but at this point, TSB shipping has nothing to back them up except complaining about USPS for being sloppy when they're pretty sloppy on their end too. unfortunately the worse part is nobody is going to cover my loss, which is a whopping $350USD. USPS does not think the claim valid and TSB shipping refuses to take the blame for "USPS's poor delivery process".



DON'T SIGN FOR IT IF YOU DIDN'T GET IT!



Hands down.