Tom Thumb

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OPEN NOW - Closes at 11:00pm

I am a customer of Tom Thumb. It is a wonderful grocery store. I lived in plano for three and have years but I have never seen an associate like a guy called Terrence. It was Monday 18th of July around 10.40pm, he was talking loud on his cell phone a private talk. I stood there for a while and finally put my stuff on the table. He asked me whether I have the Tom Thumb card which I didn't have at the time. If u don't bring ur card any reason , the other associates do ask me my phone number which he didn't. He kept talking loud while he does the transaction. I told him how rude it is to treat customers like that. I am sure this is absolutely not Tom Thumb's policy. This rude guy will be a disaster for this store. I hope you would train him to be a better associate. Just a big mouthed associate. I gave him 1/10 4 z service he provided me .

A little bitter higher priced than walmart but may be an upgrade over walmart.

I had the worst experience ever in a grocery store. Imagine going into the store with the intention of telling the store that they make a major mistake with your order & picking up some groceries too. Instead one of the staff member at their customer service gives you all sorts of excuse and no apologies. To top that the staff member had the audacity to argue with you in front of other customers and being belligerent on top of that. I think this store seriously need to upgrade their definition of "customer service". Remember we don't have to pay our hard earned money to be belittled at!!! She even ignored her supervisor/manager motionings her to be quiet !!!

I walked out of the store fuming & decided to bring my business elsewhere from now on!!