Sweet & Sassy

Write a Review469-535-6146

CLOSED NOW - Opens at 11:00am

Me and my family we're there Saturday afternoon. The wait wasn't long, we were greeted by the manager in front,she's awesome)She talked to us (even though she was answering the phones, checking in and out other families for their appointments, helping with others whom we're shopping amongst the store, putting glitter on the little girls and doing paperwork) all at the same time and with a smile on her face. She was very busy with absolutely no help, but you couldn't tell. She proceeded to check us out and her system crashed (not on just one but both computers) she explained to us the problem and apologized twice for the inconveniences and wait. Everything was fine, she called the owner and was alerting them of the problem in the store. It was at least seven people, UNTIL this lady from the salon came and started trying to take completely over the front desk manager. She started trying to logging in to the computers and the other lady informed her that everything was currently down and she had everything under control. The salon lady insisted that she knew everything there was to know to fix the problem, when she didn't. She actually made things worst and started making everyone stressed. I even tried to talk to her about what the other girl was doing and had already done but SHE JUST WOULDN'T LISTENShe lied on the front desk girl, yelled at her in front of all of us. Honestly, I felt bad for the girl. She kept her composure and kept working on trying to fix the problem. The owner told the girl to start taking our credit card information verbatim down on paper along with our drivers licenses number, name and everything. Honestly, that's too much information to be just giving out. I'm a victim of identity theft and I don't give out my information to anyone that I don't know. The salon person started screaming at me about hold on.She got so aggressively impulsive that she threw a huge object at the desk person & screamed at her " Well you're the manager so you do it!"

Very disappointed in customer service. My daughter got her ears pierced with them less than two months ago and the ear rings they put in have already broke. We reached out t them to let them know they broke and to see if there was some kind of replacement, surely they wouldn’t sell something so cheap that it won’t last at least much longer than this. They refused and said they were only expected to last until the healing process is complete (which the ears are not totally healed yet – so that is not the case either). I guess, I just expected more. My daughter and her friends have enjoyed going to this place. Very disappointing.