Smith Thompson is the leading low cost, high quality home security and alarm company in Dallas, Texas. We've had the same low monitoring rate since 1978!

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Bradley B.
Bradley B.

09/20/2018

Provided by YP.com

Spoke to several phone representatives and all were pleasant to speak with. All were willing to assist and help with any questions and request I made, from changing times to what offers I was able to get. The tech who installed the equipment in my house was also great to deal with. Communications was great with him and he was able to answer any questions and took time to explain the system and made sure I knew how to handle everything. I am hoping my 1st experience Smith Thompson will continue just as good as I move forward with the company down the road.

Kim R.
Kim R.

02/26/2018

Provided by YP.com

Smith-Thompson is A-1 in customer service and response. I have accidentally set off my alarm a couple of times, and within FIVE SECONDS, I had a call from the company wanting to know if I was okay. I feel very safe, and the system is so easy to use. The technican Shawn was able to set up monitoring using the existing system in my home, and was very thorough in showing me how to use it. I recommend Smith-Thompson to all my real estate clients, because I know first-hand that they provide top-notch service, and at the lowest rates I've seen.

BG
Brad G.
Brad G.

05/29/2016

Provided by YP.com

This is our second home to have Smith Thompson as our security company. When the day comes, we'll use them at our third. The install was seamless and easy. Their techs are always courteous. We recommend this company to friends.

David G.
David G.

01/19/2016

Provided by YP.com

Unfortunately, I prepaid with this company and thought the experience would be a great one. How difficult can it possibly be to call a phone when an alarm goes off? Well, it must be rather difficult. There have been several instances when this company (Smith Thompson Security) did not even call my phone to see if everything was okay. On one occasion they actually sent the police to my house.



Combine this with the fact they are very argumentative and extremely rude when contacted by phone, and I suppose you can imagine that I will not renew with them.

Ahm A.
Ahm A.

12/19/2015

Provided by YP.com

superb service , customer service was responsive, technician blowed me away with his knowledge i have full DSC system setup with touch panel on main door, another key panel on garage door they interact with each other, uplink smart phone app to control alarm from anywhere, 4G cellular communicator with extreme signal , this is the best company to deal with all other companies where trashy , they either lie to you about signal or confuse you about phone line and cellular which they have cellular more expensive , this company either way same pricing no contact he told me you don't like it we can cancel right away , but basically I'm keeping it lifetime.

MB
Mike B.
Mike B.

12/04/2014

Provided by YP.com

This company is fine when your alarm is working. However, you get what you pay for. Since the service is so cheap, they cut corners on their staff. If you have any problems whatsoever, the Smith and Thompson people are very unprofessional. When our alarm went out this summer, I contacted S&T. One of their technicians called and said he had no answers other than to check out the outlet, so I did. It was fine. I also replaced the battery and AC adapter (something their Technician never even mentioned, which shows just how well trained these guys are lol). However, the alarm still did not work due to their wireless modem being inoperable. After S&T sent me a bill, I informed them I would not be paying for an alarm service where the alarm was inoperable. When I told them I would resume staying with them if they could get their wireless modem to work, I was informed that my account was not to be reactivated. I still have their modem, which apparently does not work. However, how hard is it to swap out a wireless modem? Apparently too hard for Smith & Thompson.

cole5555
cole5555

07/30/2013

Provided by YP.com

I recently went with Smith Thompson to monitor my existing system. My review solely deals with Smith Thompson as a monitoring company, not as an installer of brand new systems from scratch. I would not use Smith Thompson to install a new system because they don’t install hardwired systems and they don’t install Honeywell Panels, only DSC. If you want to add a device to an existing hardwired system, they will only install wireless devices which contain batteries that must be changed. They refuse to run wire from the panel to devices. For instance, they had no interest in installing a hardwired external siren. So, I had a local alarm company in Houston install all of my Honeywell hardwired components. Once I had the perfect alarm system, it was time for me to find someone to monitor it. I always heard wonderful things about Smith Thompson from friends and how they have a very quick response time. Also, they have the best prices in town for cellular monitoring. They blow ADT and all of the national alarm monitoring companies out of the water with their excellent service and pricing! Further, you do not have to enter into a contract, which I like. I talked with Josh on the phone and he was quite helpful in answering all of my questions. Josh scheduled me for the set-up service and the tech was prompt in coming. He called an hour before arriving. I went ahead and had the Smith Thompson tech install a wireless smoke & heat detector while he was out. I was happy to see that he installed Honeywell smoke detectors and that I didn’t have to settle for the crap from DSC. In fact, he had both Honeywell smoke detectors and Honeywell wireless receivers stocked in his truck. The smoke detector and wireless receiver cost $129. The Uplink device for monitoring was $89. I went ahead and paid for a year of monitoring so I could get one free month of monitoring. The tech properly labeled the panic buttons on my Honeywell keypads and showed me how to use the system. In summation, without hesitation, I would recommend Smith Thompson for the narrow purpose of monitoring an existing system. But, by no means are they a full-service alarm company.

feliciak373709321
feliciak373709321

06/26/2012

Provided by Citysearch
Editorial review from Citysearch

I paid them for 11 months to get a free month according to their offer plus we got another two free since I mentioned Angies list. Their guy was real careful not to let my cat out when he came and went out my door installing the pads. Very thoughtful and he was really clean in my house, aplpreciate that! I would surely tell people about them.

scottf15891182
scottf15891182

06/21/2012

Provided by Citysearch
Editorial review from Citysearch

Nobody gets 5 starz in my book at least in the beginning but I will upgrade them one more if they continue to perform well. Doing great so far. I first thought the price was too good to be true but it is what it is. No extras for the cellular plan either which is good, one price for all. can't remember his name, but good instlaler and he was prompt and cleaned up nicely which is unusua these days. My old system was older than I was but they were able to bring it up to speed which just some new touch pads on the wall at about 29 bucks a piece, thought that was fair. paid the annual option and got another free month plus you get 2 free months thru angies list as well so pretty sweet. Do the math and its pretty nice packagae indeed.

caseyp2038840766
caseyp2038840766

06/17/2012

Provided by Citysearch
Editorial review from Citysearch

Gary came out late last night and diagnosed a beeping smoke detector that was driving us nuts. Feel bad now since it wasn't even their unit! Sorry!!! Very much recommend them from here on out. They didn't even charge us. Wow

guyt537250905
guyt537250905

06/13/2012

Provided by Citysearch
Editorial review from Citysearch

My mom saw the NBC story about them and i found them on google. The tv story i think she saw is there on the web too. Little bit leary of the low price but the response is plenty fast after a tripped sensor. i kept wondering when the secret charges would pop up but none yet, not bad at all. probably use them in my dental office as well once contract runs out on my other company

randyb407686799
randyb407686799

06/12/2012

Provided by Citysearch
Editorial review from Citysearch

Got name from my company's blog, colleagues seemed to love them. My boss said to add the cellular box to beef up security since intruders would just snip my telephone line anyway on the side of my house. Made sense, only cost me a few bucks to add and the monthly didn't go up any so thats good. paid them $ 55 for a quarter so I guess thats about right, $ 16.95 plus sales tax so apparently no extra fees so far. Guy did a nice job, took about 30 minutes to switch us from Brinks to them. Happy so far

A
amiltheman
amiltheman

06/05/2012

Provided by YP.com
Other than they got tired of m...

Other than they got tired of my simply driving them for a few add ons for free, I will give them a thumbs up. Just my custom from my country where you are only trying to get a better deal and the sales guy got a little testy with me when asked him several times about getting a few extra glass break sensors added for free. They did charge me $ 29 to replace an old model keypad that was inop so I guess that was pretty good (even though I wanted it for free. lol) I will save a bundle on canceling my land line so I would def recommend them. The tech was very nice.

AmilJ335
AmilJ335

06/05/2012

Provided by Citysearch
Even though they got a little tired of

Even though they got a little tired of my hard bargaining and simply asking for some add on equipment for free, it was a very good deal indeed. I just had to explain to the rep that this is how it is done in my country. He got a little testy with me but overall the experience was very positive and i am impressed in how fast my phone rings when the security system goes off. I like this. They charged me $ 29 to replace an old touch pad on the wall which I thought should have been for free but it iss really a nice upgrade, the new one. I would use again

allenw461
allenw461

05/30/2012

Provided by Citysearch
STAY AWAY FROM THIS COMPANY ! NOT

STAY AWAY FROM THIS COMPANY !
NOT RECOMMENDED !
I have a bad experience with them. Friend of mine told me about this company, I went ahead called them without too much research. What a mistake ! they scheduled me for 9 am to 12 pm installation. My first thought is that the 3 hour window is kind of long, but if they can show up, I am ok.

No one showed up or called during this time. I got a call at 12:18 pm from installer telling me he is 40 minutes away. I told him NO. I called the company and tell them if they can install it next day, i will be fine. I get refused by them with bunch of excuses. I am disappointed with this kind of poor customer care.

All in all, I feel this company is not customer oriented, it can't offer the decent customer service. I am seriously doubtful about the good reviews from BBB or Angie's list.

I want to do business with a company honor their commitment and take care of their customer if it made mistake. I like cheap price if the service is the same or better than others. But cheapness is not everything ! Quality is important too.

RogerS616
RogerS616

05/29/2012

Provided by Citysearch
I saw on my sisters Angies list account

I saw on my sisters Angies list account that they had 126 perfect straight A's and only 1 B which was questionable if you read the thing. My wife spotted this review site and saw the 'HXTA' review below and got to wondering ""What competietor does he work for, MAYBE ADT??? since its practially an advertisement for em! Lol. Anyway, Sean, their installer got us hooked up last Friday and we couldnt be happier. Plus, since he brings up ADT, thats who we dropped! And less than half the price too. Very delighted

HXTA
HXTA

05/20/2012

Provided by Citysearch
AWFUL AWFUL AWFUL

Awful customer service. They think they are doing the customer a favor. I suppose you get what you pay for.....cheap is not better. From what I understand, they don't even do their own monitoring, but outsource it.
Pay a little extra, and sign up with a reputable company like ADT....they know how to treat their customers right.

boonebrothers
boonebrothers

05/14/2012

Provided by Citysearch
So long land line!

Installer named Doug left a few hours ago and did an awesome job converting my 3 year old alarm pads to wireless monitoring and I just had the pleasure of calling the phone company and telling them to 'lose the land line!' It felt wonderful too I might add. Our neighbors three doors down just got hit and guess what they did before they kicked in the back door, CUT THE TEL PHONE LINE! We feel better and he did a good job, probably took a bit less than an hour and he cleaned up after himself too.

pecanhull1
pecanhull1

03/15/2012

Provided by Citysearch
Updated my old system

Found them on Angies List, I had an old system and Jeremy came out and upgraded to the cellular unit as well as added Smoke alarms, new pad, new keyfob, and also a glass break sensor. Opted to pay for the annual plan and you get a free month so actually even cheaper than $ 16.95 when you do the math. I had researched many companies and although the upfront cost was a tad higher, I'll make it up in a matter of just a few months. I like the locally owned monitoring centre too, as most of the complaints I found had a common thread of problems with out of state (or country!) stations. I would use them again.

brooksman1
brooksman1

03/04/2012

Provided by Citysearch
dropped the land line

Other than the one time cost of the cell unit (around 50 bucks) not a bad deal. With they were a little clearer about that upfront cost but i guess the savings are immediate considering how much we were paying Brinks AND the phone line is history tomorrow so overall, smoking deal. Took about an hour to get connected.

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