Gearing Up

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OPEN NOW - Closes at 6:00pm

Gearing Up has become a production line for therapy and I would strongly advise looking elsewhere to find a much more caring and personal approach to counseling/therapy.

Actually, I had been a patient years ago -- and my wife also was a patient a while back -- and we both liked the Gearings. However, in my recent experience I could clearly see that this practice has grown so large that it's become extremely disorganized, incompetent and impersonal. It's clear to me that they are more interested in one's pocketbook than anything else.

Again, if you're looking for a compassionate and caring environment, avoid Gearing Up.

This place is awful. They are solely a cattle herding money hungry establishment. They don't allow the parents to talk directly with the therapists and don't allow other psychiatrists to talk directly with the therapists which is terrible. The admin staff is rude and unprofessional. They do a great injustice to their patients by running a counseling establishment this way.

This is a terrible office. I felt very uncomfortable at my intake appointment. My papers clearly stated that I didn't want to see a male therapist. Mr Gearing did my intake. Are you kidding me...? He asked extremely personal, uncomfortable questions.

After the awful intake, I did get assigned to a wonderful Counselor. (Jennifer was the only good thing that came out of that practice)

I wrote a letter of complaint to the Gearings. I was informed that I would have to recant the letter if I wanted to continue seeing Jennifer. Was that a threat? Sure sounded like it...

The front desk is completely incompetent. Screwed up payments often and wouldn't return my phone calls.

They require a 48 hour cancellation or they charge $80.

I wouldn't recommend this office to anybody.

The office staff is the most frustrating & incompetent group of people I have ever experienced in one place. They cannot keep track of payments. Never give them your credit card! Even with writing a check they can't post a payment to our account correctly. The number of billing mistakes they made on our account alone is egregious. The last time I went, I waited 30 minutes before they asked if I had an appointment that day. I said yes. They informed me that someone called the week before & cancelled my appointment. Well, it wasn't me that called. They never returned my phone calls. Every time I brought an issue to their attention, they were very defensive & dismissive. They are horrible!