Phillips Heating & AC Co Inc

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For the past ten years, we've always called Phillips for anything AC-or-boiler-related, whether a checkup or for a repair. They installed our Carrier AC for us 10 years ago when we first bought our house, and they've done every yearly checkup since then. We just had our AC-and-handler checkup done yesterday, and Ian reminded me of the great service that we always get when we call in someone from Phillips. Without fail, they are always amiable, kind, knowledgeable, honest, and thinking of the welfare of their customers. From little meticulous details like always putting on shoe-coverings to keep our floors clean, doing sanity checks on prices to make sure they aren't too high, and explaining in detail how everything works and why, I get the feeling that they really care about their customers. Our handler coil was very dirty and had to be cleaned. Ian explained in painstaking detail how the handler works and not only worked to clean the coil, but even inspected our ceiling filters and all around the handler to troubleshoot what the cause was. He surmised that the cause was our filter being slightly too small, leaving some gaps around the filter which allowed dusty air to be sucked up into the handler. After thinking awhile, he offered several inexpensive antidotes to the problem. He also discovered and sealed up a crack in our air handler that he suspected was also drawing dusty air into the coil.
I know understand much better how the entire system works, and he gave me suggestions and tips on how to prevent the coil from becoming dirty again. I really appreciate the fact that they seem to care not just about dollars but about keeping their customers in great shape and everything in their house working, too. Awesome company!

I called about my furnace not working at 8am and someone was at my house by 11. The technician was courteous and knowledgeable. We needed a new furnace and the options were carefully explained. My new furnace was installed and warming my freezing cold house in less than 24 hours. The men who installed it were very efficient and completed the job beautifully. I highly recommend Phillips Heating and I am glad I could hire a small local business instead of a corporation.