Town & Country Service

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CLOSED NOW - Opens at 8:00am

Town & Country Cleaning Services began in 1991 with Bruce and Sarah as the only 2 employees. Since then the company has grown to employ over 30 people. Sarah had been involved in “cleaning” since her Mom began assigning her 5 children individual household chores every Saturday morning. The apple-dairy farm in upstate New York (Castile, near Letchworth State Park) generated lots of dust and her siblings generated plenty of work for themselves. So Town & Country’s cleaning “system” began as an extension of “Mom’s way” with a few professional nuggets tossed their way by distributors like Saffelle and the Vacuum Cleaner Hospital along with early mentors like Jeff Campbell and his “Speed Cleaning” book. Both Bruce and Sarah came from families that highly valued education; from the start, we wanted to elevate the perception of house cleaning. We also wanted to bring a greater sense of professionalism and training to our practice and to build respect for all of us “maids”. Two major factors came to bear on our thirst for more knowledge and training. First, we accidentally etched a lovely marble floor – to the tune of about $20,000 before the episode was resolved with major help from our insurance carrier. Secondly, we began getting odd requests to ‘just wipe down a little mold’ forming on some interior surfaces of homes for sale. This was around the time when in the interest of energy-efficiency, houses were being wrapped in insulation and plastic resulting in dramatically reduced ventilation and “porosity”, trapping moisture in places it was neither intended to nor healthful to accumulate. We now understood something about liability, insurance terms such as “care, custody and control” and we knew we had to learn enough to protect ourselves from “cleaning” something the wrong way or even being the last one to touch a pre-existing problem only to have it become entirely our problem (i.e. our liability). We are both certified as Instructors for the House Cleaning Technician course, approved by the IICRC (Institute of Inspection Cleaning and Restoration Certification).