08/31/2015Provided by YP.com
At the last minute...these guys came through and did something extra ordinary to ensure my wedding day remained perfect! Thanks Payne & Morrison.
06/22/2015Provided by YP.com
I just wanted to say how wonderful your shop is! I was in a bind and needed flowers ASAP and they were so accommodating and helpful! My friend LOVED her flowers!!! I will use again and recommend to everyone I know! Thank you!
06/06/2013Provided by YP.com
They are really awesome. I ordered once here and the delivery was on time. I really love the combinations of flowers and the leaves they are using.
06/13/2012Provided by YP.com
Just want to tell you how much we appreciate the service we received from you when we ordered the wedding flowers. My daughter had no idea what kind of bouquet she wanted, but Shawndee worked with us and was patient and helpful. The bride was very happy with her flowers and the special touches you added to the bouquetsmade them unique and your prices are reasonable.
12/27/2011Provided by YP.com
I was very disappointed with Payne and Morrison florists. A friend of my mother's ordered flowers for her after a recent surgery - specifically a large arrangement of a dozen pink roses and white flowers, with a pink bow. The flowers delivered were 5 YELLOW roses (which my mother HATES) and white carnations, with a ribbon and no bow. In addition, the flowers were not fresh - they looked like the leftovers from the back of the fridge. Basically, the flowers delivered were not worth the price my mother's friend paid. When my mother's friend called to inquire about the incorrect order, the florist made us return the incorrect order, and delivered a bud vase with only 4 pink roses - not the dozen that had been ordered. In addition, there was no bow, and not even a ribbon this time.
All in all, I would recommend the guy on the street corner before I would recommend P & M. The ratings systems made me give them a star, but I don't think they deserve even though much!
I'm so sorry we delivered the incorrect color of roses. Maybe the pink roses weren't available at the time?? Sometimes with the urgency of an order we are unable to obtain a specific color. I'm very sorry our driver picked up the other arrangement of flowers. Please give me a call (602) 841-7890 with your mom's name and address, and we'll be happy to deliver her a dozen pink roses as an apology from us. Thank you for taking the time to write a review, we hope you can trust us with your flower orders in the future.
12/20/2011Provided by YP.com
have been to countless flower shops, Payne and Morrison though is truly unique. Why? Oh maybe because it's the only place I've ever been to where the owner (or manager--as she was the lady in charge;) is utterly rude, sarcastic, and downright nasty. Usually in the business world, business owners like to be (get ready for a revolutionary idea) POLITE. Well, not at Payne and Morrison! As for the product? Does it make up for such horrid treatment? Well, if you're a fan of old, wilted, brown-edged flowers...by all means go to this place. Seriously, why is this place even in business?Go elsewhere to find some gorgeous flowers and ATTENTIVE service.
I'm so sorry you had a bad experience with our shop. I looked in our computer system and couldn't find an order under your name. Please give me a call (602) 841-7890 and we can discuss the situation. We are committed to quality and service, and we strive to make all of our customers happy. Thank you so much for taking the time to write a review.
12/18/2011Provided by YP.com
If you need to send a special arrangement to impress someone do not send flowers from Payne and Morrison. I called three days before my wife's birthday to ensure she received flowers on her birthday. It was promised to be delivered the morning of and barely made it by the end of the day. I also ordered a beautiful arrangement , and they sent the order to another local florist to do - not designed by the home of designer team Payne and Morrison. Needless to say my wife received a cheap glass vase with simple flower arrangement. When I called them to ask why they forwarded the flowers I ordered they mentioned that they did not deliver to that part of the city. When I asked them to replace the flowers with the item shown on their website they said "you must be kidding, you just forget about your money. It's lost". Again, If you truly want to save yourself the aggravation, please do not order from here.
Thank you very much for taking the time to write a review. I am very sorry the person who took your order didn't inform you at the time that we would have to wire out your order since we didn't deliver to that part of the Valley. I apoligize for the rudeness of the other florist who filled your order. If you were unhappy with the flowers they delivered, they should have replaced the flowers with the ones you picked out from the website. I tried looking up your order under the name Barry Smith, but I couldn't find anything within the last few months. Please give me a call (602) 841-7890 and I'll do everything I can to help you resolve the problem with the filling florist and have them deliver new flowers to your wife. Again, thank you very much for taking the time to write a review.
12/15/2011Provided by YP.com
Ordered a dozen roses from this florist. When they arrived they looked nice by withing one day they started wilting, never opened and looked liked a dried arrangement. Not what I had in mind especially for how much they cost!!! Go elsewhere and you will be happier.
I am so sorry your roses wilted so quickly. We have a 5 day guarantee on all of our roses. If roses wilt or die within our 5 day guarantee we will replace them at no cost to you. Please give me a call (602) 841-7890 and we'll happily replace the roses for you. I'm so sorry the roses didn't last as long as they should have. Thank you so much for taking the time to write a review. We will do everything we can to correct the situation and make sure the person you ordered the roses for has a beautiful dozen roses as a replacement.
08/22/2011Provided by YP.com
We live out of state, so reviews were an important way to find flowers for an occasion in Phoenix. I am so glad we picked Payne & Morrison. Their service was excellent; they gave us all the details about what the arrangement would look like, and that is exactly what was delivered (right on time). Everyone was thrilled with the flowers, including me!
Thank you very much for taking the time to write a review. We appreciate your business!
08/19/2011Provided by YP.com
Missed a funeral service all together. Can't make those type of occasions up! Won't use again.
Thank you for taking the time to write a review. I'm so sorry about missing a funeral service. I don't recall this instance, so if you could please call me (602) 841-7890 I'd appreciate it, so we can discuss what happened in detail. We will do everything we can to regain your trust in us. Sincerely, Deanna Bailey
08/03/2011Provided by YP.com
Highly recommend this florist. They took my order over the phone. I modified the bouquet that I wanted (flowers/colors) & I was more than satisfied/thrilled when I picked it up. The flowers actually stayed fresh for 10 days. Their prices are good too. Definitely worth every penny.
04/12/2011Provided by YP.com
I moved back to this area after 16 years in Colorado and when I needed flowers it was such a relief to see that Payne and Morrison Florist was still here. My mother used them while I was growing up and they are everything that a local should be. They take the time to listen to you and make sure you are taken care of. They can take care of your biggest events or your smallest whims and I will use them just as faithfully as my mother. Thank you Payne and Morrison!
I have to say that when i went serching for a florist to send my best fiend flowers I couldn't have come across a better one. AAA+ customer service. See I live out of state and enjoy making my best friend smile. This shop its owner and employees are top notch. They go that extra mile because that is what they believe in. I have used this company for several of my needs each and every time Ihave received the same treatment. They didn't know me from Adam I was in a bindnot a lot of money and a friend who needed some desperate cheering up. They went out of there way to help me provide something wonderful for my friend helped me make it special and my own personal touch to it!! Then when I had little extramoney to spend they provided me with the same care. I just can't say enough about them. They have helped me to stay connected with my friend from a thousand miles away and done it with class style and elegance. They really deliver star quality both in product and serves! Thank you!
05/13/2010Provided by YP.com
I have used Payne & Morrison for many years, but I see a great difference now that the store has sold. It's not quite as warm as it used to be, and I miss the piano music every morning! But what does that have to do with the flowers? Well, I think experience is everything, and Mr .Payne had about a gazillion years of experience. It's just not the same, and there doesn't seem to be the same organization as before. It's nice, but it's not the same.
03/18/2010Provided by YP.com
I wanted to thank you for the beautiful job you did on our daughters wedding flowers. Your attention to detail was obvious, you even put hand tied silk ribbons with buttons that matched our daughters centerpieces. Everyone in the shop was so helpful. You stayed within our budget and helped us create the most unique and beautiful boquets. I would recommend you to anyone who needs flowers for all occasions. Thank you again for helping make our daughters wedding so beautiful.
02/16/2010Provided by YP.com
I have used Payne and Morrison for almost 40 years. I have lived in several states and used florists in even more so I know a good florist and an exceptional one. Payne & Morrison have always done an outstanding job on arrangements, meeting my requests, and their quality of flowers and service is truly outstanding. I have lived out of state now for 25 years but still use them for my flower needs whenever possible.
07/01/2009Provided by YP.com
I have to say I found it really frustrating that I wanted to send my girlfriend some flowers for her Birthday. Her Husband had forgotten, I live out of state so I couldn't be there for her and I had already purchased her present, but I really wanted her to smile, and needless to say I didn't have $50.00 to spend after tax and delivery that seems to be the norm. So I looked at about 20 shops online I called this one and spoke to Deanna who was so KIND & FRIENDLY. She really has such a bubbely personality that is made everything WONDERFUL. I explained the situation to her and told her what it was that I liked about what I wanted but that it was out of my price range. After she listened to my story and what I was hoping to do she came up with a VERY HELPFUL SOLUTION for me. I felt such PERSONAL SERVICE from her it was as if I was standing right in frount of her. She went way behond what I expectied and even sent me text pictures of the things she was going to use to get my approval and one when the order was compleat to show me what was sent. Now I don't think that she does this on a regular bases but heard in my voice how important this was to me and SHE MADE IT IMPORTANT TO HER (that is how she made me feel). Now to he honest I was hoping for a store located closer (30 min away) to where I was sending it to minimise the delivery charge (15.00) but in my oppinion it was well worth it for the personalised service and from now on when I have a need to send my girlfirend flowers at work (she loves it and it makes her smile so I try to do it every now and then) I will be sending them to her from Payne and Morrison. I have every confidence that both mine and the recipients needs will be met with a delitful outcome. My girlfriend called me after getting the flowers laughing and crying. She said "you have no idea how much these made me smile!" I love the mug it is perfict and the balloon is awesome! THANK YOU DEANNA from the bottom of my heart for helping me to make my girlfriend smile on such short notice and for the AAA+ customer service!
A NOW LOYAL AND FATHFUL ELATED CLIENT,
03/26/2009Provided by YP.com
I have been using Payne and Morrison Florists for many, many years. They did my wedding flowers, which were absolutely perfect and beautiful and have made many other floral arrangements that I have sent to others. The flowers are always fresh, arranged with expertise, and bring a smile to those who recieve them. They are so friendly and helpful and the customer is always treated right. They are by far the best flower shop in the area! Give them a try, you won't be dissapointed!
03/16/2009Provided by YP.com
I went to them based on the other reviews I read and was very pleased with the service I got and the flowers I bought. They were very personable and made the perfect arrangement. It made me a star at home!!
01/24/2009Provided by YP.com
I used Payne and Morrison for my wedding flowers and they were beautiful! The staff was very friendly and easy to work with. When I went in to place my order they were so helpful. I had ideas of the look I wanted and ideas for my bouquet and the bridesmaids bouquets and they designed exactly what I was looking for. I really appreciated them taking the time to ask what I wanted as the bride! I received so many compliments on the flowers...from the elegant orchids, to the flowers on the tables at the reception, to the cake flowers, too!! It all turned out how exactly how I had envisioned it.The flowers were delivered on time, too! Payne and Morrison definitely made this bride's day easier knowing my flowers were taken care of, and what bride doesn't want that! Thank you!! Exceptional service!
More Business Info
Flowers for All Occasions- Let Payne & Morrison Be Your First Choice for Flowers!
- Regular Hours
Mon - Fri: Sat:
- Payment method
- mastercard, discover, master card, visa, amex, check, debit
- We are located on 35th Ave just north of Glendale on the west side of the street.
- Florists, Florists Supplies, Flowers, Plants & Trees-Silk, Dried, Etc.-Retail, Party & Event Planners, Plants, Wedding Planning & Consultants, Wedding Supplies & Services