Fletcher Andersons

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CLOSED NOW - Opens at 10:00am

Worst Online experience ever. I would give them -1 if I could. Placed an order on 28 Feb 2015. I was billed immediately. After 2 weeks, having received no shipping email, I began calling every day. All calls went directly to voicemail. No one ever called me back. I finally got through after 5 straight days of calling. It turned out that the item was not in stock, although the order page never mentioned this. It is illegal in Canada to charge a customer for an item not in stock. I was told that they were expecting the first batch 'in a few days' and mine would be shipped. I treid cancelling the order on their web page a couple of days later but was informed I had no pending orders!? I have sent an email to [email protected] to cancel the order with no reply. The second I sent only a few minutes ago. I will seek legal redress if I do not see my Visa credited by the time I get home. Update: the Items have finally arrived, 60 days after I ordered them

I requested a refund on the 29th of April and Still haven't received it. Its the 27th of June. They never respond and always ignore you. Worst experience ever.

I am more than pleased with the level of service that I have received, I can't tell you how much I appreciate the way you guys do business! Michael went above and beyond what I expected from him. I had a bad experience with a company in my state but you guys restored my faith in shopping online will continue to do business with you. Thank you