Enterprise Rent-A-Car

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Excellent service, fast, and easy. Would recommend and use again

From the booking process to the rental car return, this location was a dream to deal with. I could not have asked for more courteous, prompt, helpful service. The cars I had hoped to get were all out, but they got me into something equally nice if not better within my rental range. Cannot recommend this Enterprise location strongly enough! It's unfortunate another reviewer held this company personally responsible for the lack of airport signage, which is outside of their control, because they really went the extra mile to make us comfortable and happy.

This facility was great. They expedite the check-in process by assisting you to check in electronically. You're then provided a slip to go down a level to pick up your car. The process was quick & easy. The car was what we expected and the return process was also very quick. No hidden charges here.

Rhonda B.



I had a great experience with a recent car rental. Staff were extremely friendly and helpful, questions were answered with confidence, which is something I look for in customer service people. I booked through my hotel and received an excellent price!! check out and returning were quick with minimal delay!! I will definitely rent from here in the future!

Great customer service! After debacle with the competition, Enterprise rep Ben saw our frustration and took care of us professionally and we got a good price on the rental. Should have chosen Enterprise to start!

I was NOT happy with service this time. Guy upstairs told me one thing, guy downstairs Refused to give me car I was told I could have, then check out guy told me a manager would call me and didnt. I got lost coming back to return car bc no signs. Made me late for my plane. The only nice person was the young guy I returned car to was helpful to me.

Please do as you say. Keep your promises.

The team at Enterprise Sky Harbor were so amazing! From the very beginning, they all gave top notch service and showed exemplary professionalism and kindness. I will definitely use them every time I need a rental car!

Great service. Great prices. I recommend them highly.

My family and I traveled to the southwest for business and pleasure. We flew into Phoenix and were met with very pleasant service. We got our choice of vehicles in our category and received a very clean and well-kept vehicle. We drove to Las Vegas for the second leg of our trip also received exceptional customer service as we dropped off our vehicle. The rep drove us to our hotel and would not accept an extra tip for his extra service. He was very knowledgeable of the area and offered us some great tips for meals and family entertainment. We will continue to use Enterprise for all travels in the future and will highly recommend this company. One minor drawback was there was no vehicle manual available in our vehicle. It was not a major issue but could have been helpful since we were driving an unfamiliar vehicle.

For the most part, exceptional service. The desk clerks were a bit unprofessional regarding how they acted in front of other customers when they thought nobody was looking. Tried to downgrade but couldn't. Great vehicle but just a but much for a two day trip. The Check out staff in the garage were phenomenal tho!!

Best service I've ever had renting a car. Friendly, quick service, helpful,. Would use again and would recommend to others. Good price too.

PHX airport service was outstanding - from the rental counter staff through the car handling staff. I'm sold on renting cars from Enterprise - great experience in renting from various airport locations.

Consistently a great experience. Efficient friendly service, clean well operating vehicles, good value

Great service by all! Went to counter, asked to change from a 4 door to 2 door and they made the change easy and quick. At pickup area, associate gave my my pick of what I wanted and ensured I had all I needed. Drop off was quick and easy! Made this business trip a bit more fun and easy to handle.

Problems encountered with getting the car....to make a long story short, even though I had given the hotel where I wanted the car dropped off, I had to try 3 or 4 different phone numbers, because the hotel we were staying at "wasn't in their area". 3 hrs later I ended up taking a shuttle to the airport and getting a car from there. Total cost was more because of higher tax bracket. Airport Enterprise staff was friendly. Three hours after the time I initially said I wanted the car, I had one.

Enterprise missed on this one. I rent often from Enterprise but not at Phoenix before. Long lines at return - 12 customers waiting early Sunday evening and only one employee working the return lane. Five more in line at the "quick return" kiosk. Took about 20 minutes to return, more cars kept arriving, no one else came out to help. Second issue was damage on the car to be rented. Small dent on the bumper, Enterprise agent said it was less than quarter-sized so no problem, but I could not indicate anything on her iPad about this dent except to acknowledge "no damage." Issue wasn't settled until we got another car. Last issue, minor but bothersome, two key fobs AND one key were wired together, making it impossible to put the fob into my pocket. Why give out two key fobs to one customer, then wire them together so they cannot be separated? Never had problems in other Enterprise locations, maybe just a bad day here.

Amazing service at the Phoenix Airport 10 Star (if that was available!) While so many people were waiting in line at other rental companies, we were able to use one of the 10 Kiosk available for Enterprise customers. Even those waiting in the Enterprise line were efficiently helped. They provided water to us as we found a car, and the quickness at return was so appreciated, the customer service was way above ones expectations. I will ONLY rent from Enterprise!

The service at the Phoenix Airport was great, from the time we picked up the car and brought it back. Plus the service that my husband who is physically challenged, was treated extremely well. I would definitely do business with Enterprise again.

Great Service at the Phoenix Airport by Ashley N. Graham, professional and helpful! Would also like to thank the Scottsdale, AZ team of Michael Cranna, and Gasper for helping my group with questions about BMW service and trying to fix a problem with the car shutting off at stop lights. Nice group of professionals at Enterprise! Look forward to doing more business with you!

We reserved a pickup truck for two weeks recently at the sky harbor airport. When we arrived there was a very kind man there went and picked one out for me and brought it back to me as my husband is physically challenged. Really great service. We had a great stay!