Autonation Chevrolet Pembroke Pines

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Every experience here has been awful. My friend brought in her brand new 2018 Chevy to be serviced. The man helping, Jorge, was supposed to call after 2-3 hours. We called five times before getting through to him, 5 hours later, when he said the car was ready to be picked up. As soon as we saw the car we noticed obvious scratches on the inside of the door. My friend is extremely careful with her car and knows every scratch that was there before. When the service manager, Brad, came out, he did not introduce himself or shake our hands. The first thing he did was accuse us of lying and scratching the car ourselves. He never apologized, but reluctantly agreed to replace the damaged parts. Extremely insulting. Terrible service.

My Mercedes Benz was hit back in March, took the car to Mercedes Pembroke Pines and at the suggestion of my Mercedes advisor took my car to Autonation Collission in Pembroke Pines for repairs. German Duran was my advisor there, this is the worst person to leave your car with. He does not return calls, he does not know anything about cars. Almost three months later my car is 2 toned in color, the doors don't close properly, the hood has a different color he sucks! Graham has tried to fix the mess but the car is s mess and now I want to junk it because the repairs were garbage! I now hate this car! Thanks Autonation!

Terrible experience. Car took a week and one day for a body shop 101 task. Manager Graham and service advisor German Duran don't return phone calls to customers. Feels like your treated like low class customer. I'm very apt to detail. Found overspray on bumper, brackets were lost for four days , paint color was off right from the start. Better off going to a family owned or mom and pops body shop. Would not recommend to my worst enemy. Save your time and hassle. Look somewhere else.



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