Best Buy

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I had bought some studio wireless beats headphones(379.99) and got the protection plan(49.99) for two years. 10 months and where you fold them it broke on one side. I use them atleast 4 days a week for gym so they have been nothing but good. I went to the Pasadena best buy since it was by my job to get them fixed. I didn't care for trading them in or anything I waited in line to be told that the plan doesn't cover that. The girl at the front asked some other girl since she wasn't sure and the other girl said yea it doesn't cover that. She said only if sound isn't working or ear peace tears. This was from normal wear and tear I take good care of them. What I ended up doing was calling bestbuy from the website number I got transferred to heal squad and he says he doesn't know why they said that he can't over ride anything but he says they should replace. He tried calling the store to talk to them but he said it took way to long and no one answered. His suggestion was I could go back get my money for my protection plan but not to do it just yet. Go to the best buy I bought them at if not try another one. Sure enough at the one I went by 45n just before hitting beltway 8 they looked at them and said I can get another pair but they are out won't be in until 2 weeks. Or I can get any other and whatever is left I can get store credit. I ended up getting my store credit and 35 out of 50 from protection plan since it was almost a year I had them. I only got it out to order the ones I wanted from online. I had no problem at that best buy whatsoever. Right away he told me yea go to customer service and they will replace them. I just wanna say thanks to the guy that I talked on the phone. He tried to reach the Pasadena, Fairmont location to talk to them. He gave me advice and talked to me. I almost was gonna give up and say ok I une'er stand since I don't get mad easily and though well yea the electronic part they fixed I just didn't know. They should have more knowledge and not refuse a return what if I got the 35 and I'm out of 420.00. Maybe if I got heated and requested manager but I don't think you need to make a scene they should have more knowledge Instead of asking around and guessing.

We have been to Best Buy THREE times this weekend - got talked into buying a toshiba laptop, first one cracked screen, second one dvd player wouldn't find disc....and simply wanted to get a Vaio at the price it was yesterday. The manager JOE would not even come to the front to speak with us about the situation. Ended up getting a complete refund and buy bye, Best Buy!



I'd rather pay an extra $100 and shop at office depot.

I set up a online pick up order to this store and when i went to pick up my item the store was an absolute joke. There was no management presence or control of the way the store was being ran at all, it reminded me of my high school cafeteria at lunch time. There were several check out lanes closed (even though it was busy) but everywhere you went there were employees standing around talking not doing anything. And if you wanted to speak to a manager they were all "busy." And if you called the store phone number there was only one person that was deligated to answering the phones,(the "product specialist") and needless to say she was swamped, she was very helpful though. Overall the experience was one that left me unsatisfied and wondering where was the leadership since it appeared that there was alot of people wanting to spend there money there, but the customer sevice was terrible.