Dingman's Collision Center

Write a Review402-933-9400

OPEN NOW - Closes at 6:00pm

We had a minor fender bender on a car that was less than a year old. Off the car dealer’s recommendation, we took it to Dingman’s. I severely regret doing so. The quote came in higher than everyone else’s, but we thought the quality would make up for it. They didn’t get the car into their shop for almost 2 months, and once it did get in, it took a week to repair it. (After the fact, I got an opinion from a competitor, and most other shops would have gotten the car in within 2 weeks and it would have been done in 3 days.)
They were informed that this repair would be done out of pocket. The final bill ended up being 3 times what the quote was. This is somewhat understandable, as most body shops don’t know what all needs to be repaired until after the car has had some disassembly. Fearing this was a shop that took advantage of customers, by either gender profiling them or because of an out of pocket payment, I did some investigation. I Googled all the parts that they bought new, and they were on average $542.15 more than what I could find online (3 separate OEM sources). I knew calling about it wouldn’t get me my money back, but I wanted a little bit of an explanation. I called and got an estimator named Gary on the phone. He was EXTREMELY rude to me, and questioned my motives for calling. He acted disgusted that I was wasting his time calling in. He made numerous excuses to try to justify the company’s actions. He had an insulting tone, asking why I even wanted to waste my time calling in to go over parts. I informed him that because of the way he treated me on the phone, I would go out of my way to tell people to avoid Dingman’s. I said Iwould give them bad reviews wherever I could, and I would not speak highly of them on any social media platform. He almost sounded pleased when he told me ‘if that’s your prerogative, go right ahead.’
In conclusion, please avoid Dingman’s at all costs. I would give them negative stars if I could. I feel like they price gouged a customer once they found out they were paying out of pocket instead of going through insurance. And when questioned about prices, they were rude, short, and demeaning to the customer over the phone. Literally, any option in Omaha would be better.