Superior Fence & Rail, Inc.

Write a Review407-971-7804

CLOSED NOW - Closed

I had the absolute worst experience of my life. I cannot believe these people are still in business.

First, the day they were supposed to show up they cancelled 20 mins before because they were sick. Second, the day they actually showed up, they were over an hour late. The contractor told me he was at Home Depot buying supplies for me and when I called, the lady answering the phone said they were in traffic. Traffic for over an hour? The main issue was that I told them twice the day before that it was very important to be to work on time because I had a meeting. No apology for being late or being confronted with lying about the traffic.

Then the contractor didnt understand the plans because they were written wrong. I was specific with the salesman about not fencing in my driveway and connecting with my neighbors fence. I stayed 20 minutes to go over the plans and went to work. My neighbor called me later saying they didnt understand the plans but thankfully I had told my neighbor what I had wanted so she explained it to them. The contractor also put the fence directly up against my sprinkler so that it hits the fence and cant turn. What an idiot. He also moved a huge slab of concrete and didnt put it back. When I complained, the lady on the phone and the manager both said, "Well, he's a contractor."

THEN the fence permit was hung up on a stick laying on my driveway so when the permit man came out, it failed the fence check. A week goes by and by this point I had taped the permit to my fence. No one took the permit or left a note or called so I called to ask what had happened and the manager said that the fence failed because the permit wasnt displayed properly and they didnt want to pay again for someone to come out unless the permit was displayed right. They said "in seven years this has never happened and this cost us money." Was he suggesting I hid the permit? Why would I do that? How am I supposed to know how this works if no one tells me? I dont put fences up every day.

So I complained to the manager about everything and he said he had to go because he was busy. I asked if he could call another time and he said he was really busy. I thought whatever and sent the check. Two days later I get a lien in the mail. The lien was put out two weeks after service. How are they going to put a lien out when it hasnt even passed the permit check because of their contractor putting the sign up wrong?

Avoid like the plague, people!

Their communication is HORRENDOUS!! We were quoted an early to mid-June install when we signed the contract and gave them the deposit. We did not hear ANYTHING at all until WE CALLED THEM mid-July (We didn't want to harass them). Even then, they still did not have us scheduled until closer to the end of July. When they FINALLY did call us and set a time up to do the install, they called THE MORNING OF THE INSTALL AND CANCELED citing it was TO HOT?!?!?!...THIS IS SUMMERTIME IN FLORIDA, THAT IS NOT EVEN A VALID EXCUSE... Then they did not reschedule until I CALLED THEM 2 days later to find out the status...THEIR COMMUNICATION IS HORRIBLE...

We could have chosen anyone to complete the work..indeed we got quotes from a few different contractors..but the gentleman who came out to do the quote sold us on the professionalism..(Superior was neither the cheapest nor the quickest, based on quotes..but seemed the most "professional"...)..We should have gone elsewhere.

I have over a 150 reviews under my belt on another review site under the name Adora, with only a handful being negative. When I posted these negative reviews, people under the name Matt and Cindy wrote amazing reviews to counter mine and then deleted them when I called out the fact that they only had one review under their name. Did you notice that all the positive reviews on this site have only made 1 review in their life and the other reviews are not confirmed email addresses? This leads me to assume that the company may be faking positive reviews? I may be wrong...



Sometimes cheaper isn't worth it. I just want to help people avoid what I went through.



First, the day they were supposed to show up they cancelled 20 mins before because they were sick. Second, the day they actually showed up, they were over an hour late. The contractor told me he was at Home Depot buying supplies for me and when I called, the lady answering the phone said they were in traffic so that should have been a red flag. Traffic for over an hour? The main issue was that I told them twice the day before that it was very important to be to work on time because I had a meeting. No apology for being late or being confronted with lying about the traffic.



Then the contractor didnt understand the plans because they were written wrong. I was specific with the salesman about not fencing in my driveway and connecting with my neighbors fence. I stayed 20 minutes to go over the plans and went to work. My neighbor called me later saying they didnt understand the plans but thankfully I had told my neighbor what I had wanted so she explained it to them. The contractor also put the fence directly up against my sprinkler so that it hits the fence and cant turn. What an idiot. He also moved a huge slab of concrete and didnt put it back. He also made it so the latch doesn't close correctly on the fence - it should naturally close when the gate shuts but you have to life the gate up and push in. When I complained, the lady on the phone and the manager both said, "Well, he's a contractor."



THEN the fence permit was hung up on a stick laying on my driveway so when the permit man came out, it failed the fence check. A week goes by and by this point I had taped the permit to my fence. No one took the permit or left a note or called so I called to ask what had happened and the manager said that the fence failed because the permit wasnt displayed properly and they didnt want to pay again for someone to come out unless the permit was displayed right. They said "in seven years this has never happened and this cost us money." Was he suggesting I hid the permit? Why would I do that? How am I supposed to know how this works if no one tells me? I dont put fences up every day.



So I complained to the manager about everything and he said he had to go because he was busy. I asked if he could call another time and he said he was really busy. I thought whatever and sent the check. Two days later I get a lien in the mail. The lien was put out two weeks after service, even thought it hadnt passed the permit check because of their contractor putting the sign up wrong. What? Why would i pay when the city hasnt approved this?



I don't know if this was a family business or what but once that fence got built, no one cared. AVOID.



UPDATE: The guy actually wrote a letter to my job saying I cursed at him, which I did because you put a lien on my house for not paying two weeks after a poorly done job with no finalized permit?! You have time to get a lien, write a letter to my work but not talk to me about my issues with your service? I still have a career so, good try. I paid, my fence wont lock, you have a bad reputation and I'm just trying to help other people avoid a business that genuinely just wants a check.

I called to get an estimate. The estimator came to my home after a few days. The Estimator said he would email me the quote. I called back one week later to ask for the quote, the apologetic lady on the phone said they would send it to my email....... two more weeks later.... NO ESTIMATE. Don't waste your time

These guys are superb! Ian was very informative about the materials they used relative to the competition and the fence installation was amazing. Especially at the back corner of my house where we had a big drop off. They truly did an awesome job. Thanks Superior!

Great company, great customer service and helpful office staff. Our fence looks great and not pricey! Will tell all friends and family to call Superior Fence & Rail!!

We got a vinyl fence installed and the salesperson did a great job explaining the different options we had that would fit our budget. The tan color of the vinyl looks perfect with our house and our dog loves our backyard now. I would highly recommend to anyone looking for a great company to work with.

I had an aluminum fence installed by these guys, and they sure did a good job! They explained me the different grade of aluminum available and helped me choose the right one, that fit my budget. I will highly recommend them to all my friends.