T-Mobile

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I signed up with T-Mobile late June of 2016. I made the switch because T-Mobile was more affordable and had unlimited data. I went to the Kirkman location in Orlando, FL and was greeted by Alex, she was really nice and helped me get set up. She told me that they will take our current devices and give us an instant credit to the account as well pay off our obligations with att by paying off the installments left on the devices. I made sure to be clear and went over it again will alex and she explained if I owe $450 on my phone that I will get a mastercard gift card $450 (not that it will be 450 minus the instant credit). I went ahead and switched my wife brother sister and my own phones to T-Mobile for a family plan. 3 weeks later i get an email saying that im getting a gift card in the amount of $530 while i still owed att $1600 for the devices. I called T-Mobile and this is when I found out I had been mis-informed and that the instant credit they gave me for the phones to cover taxes and activation was deducted from the amount. I called T-Mobile and no one wanted to help rectify the situation. I went to the store the following day and spoke to Allison a Manager at the store, She told me that she will speak to Alex and she will also find out exactly how much I was shorted on the gift card. She said this will take her a few days to handle but they wanted to keep my business and she will make sure she makes it right. I didn't receive a call, I went to the store again the following week and I saw Allison on a desktop typing away and she saw me as well, didn't acknowledge me and I waited for 30 minutes and I couldn't wait any longer and I told a rep there to let her know to call me and gave him my info, again never received a call. At this point I was complete disgusted and wanted nothing to do with T-Mobile ever again. I went back to ATT and im happy paying more knowing im not being lied to and dealing with horrible customer service.