Harris Inc

Write a Review407-845-0080

When they came late last year to inspect our AC unit, they gave us a quote, but did not realize that we had a dual unit (downstairs/upstairs) and they did not include that in the original quote. In mid-February we called them to schedule the job, a complete replacement of our AC system. At that point, they realized that they made a mistake on the quote, but they honored the original price, even thought the difference was about $1,500.00. Scott, who I believe is the owner, told us that because that was their mistake, they would do the work as it's supposed to be done, without charging any additional charge. Moreover, before they leave, they left us a box with 12 2in filters, which they said were included in the original quote. However, when I looked at the quote, I did not see any note regarding the filters. They explained to me that it's standard for them to leave a one year supply of filters, and because of that, they do not make it explicit in the quote. This speaks volumes of their honesty, because, as the filters were not in the quote, they could have keep them, given that they have already lost money on our work. Additionally, the crew was very professional and respectful. They took the time to walk me through everything they did and why they did it. They even fixed a couple of things the builders did not build correctly, like the concrete slab for the system, which keeps the unit more secure in case of hurricanes and helps the unit stay drier, and keep it less exposed to loose grass (and I know all this, because they took the time to explain what they did and why they did it, like I was a kindergarten kid). Overall, we have a new AC system, two zone controls (remember one was installed for free), two thermostats (again, one was installed for free), one concrete base for the unit, and a new condenser; all for a fraction of the price it should have cost us.